Budget Truck Rental – Cashback, Rebates & Rewards

I rented a Suburban during July 2023. First of all the truck was dirty and smelled of smoke. The insides had not been cleaned. Beads in the back(chocking hazard for kids) and dirt and smudges everywhere. Most important one of the seat belts did not work. We had seven people including children and only six working seat belts. I was on the phone with customer service for more than an hour prior to leaving for my trip and maybe another hour while driving. Therefore, my trip was delayed by more than an hour because we were trying to get a confirmation on an available replacement. The call center indicated there were no more suburbans. I was then informed I could go to BWI ( more than an hour out of my way during rush hour) for a vehicle that may or may not be there. I could not get the call center to guarantee me a replacement. There was no way to reach BWI to confirm a replacement. The alternative was to drive towards my destination and try to exchange the vehicle. Reportedly no vehicles available. Made it to my destination. However, the vehicle would vibrate if you went over 65mph. Car had an oil leak and had to be exchanged for an expedition. All I can say is…. Frustrating!!!!!

AMANDA from SC inventory was absolutely sent down from heaven. I been trying all week to confirm truck reservation and nobody was giving me any answers. I needed a truck and found out 1 hour before my pick up time that the location didnt have it. I Was totally stressed out. She called me and apologized for me not being helped to my satisfaction. She heard my issue and quickly resolved it. It was amazing efficiently she did this when numerous other customer care and inventory couldnt get it fix. Amanda is absolutely a godsend. Budget is very lucky to have her on their team. The rental went fine today and all is well. Thanks to her. So i say thank you Amanda. Good job. God bless and thank you again. You are absolutely, 100% amazing person and the same goes for job that you do. True definition of customer service

THE WORST! RACIAL PROFILING! They were looking at me like I was going to steal their raggedy truck and take it to Mexico to get chopped up for parts. Also the beat up truck had mechanical problems it was pulling to one side the whole trip. Glad I made it without breaking down. Never again!

This company is complete trash!!! I get a call from Budget not even a day and a half before we're supposed to move from Minnesota to Wisconsin to tell me that the truck I reserved 2 weeks prior isn't available!! What?!? I asked the guy who called me to help me find another truck and he told me to call customer service. Really?! I called customer service and they said all they could do is make a request to the Inventory Manager. Seriously?! The inventory manager named Sergio was beyond unprofessional and insulting and when I asked for his employee number he canceled my reservation without my authorization and pretty much told me to go figure it out. Called numerous times before being connected to a supervisor who justified the actions of the inventory manager!!! Not one person I spoke to even tried to help me with the issue. I was forced to stop working for the day just so I could find another truck rental that cost me a lot more because of last-minute reservations. Disgusting people that work for Budget. Disgusting customer service!!! Disgusting company!!!

Simple. Next time you send an email confirming the availability of the truck 48 hours prior to pick up.... to make sure it is available. I called the local Budget truck place to confirm... they stated that there is no coordination between local dealer and online store. So they cancelled my reservation w/o any other option. So now I am stuck w/o a vehicle... I can provide confirmation order number, if Budget is interested as well as the their emails...