Baserange France – Cashback, Rebates & Rewards

Customer service is horrible. I emailed them twice, contacted them on their Instagram twice about returning my item - never got any response. I’ve never felt more ignored by a company who sells goods. Will never buy anything from Baserange again.

Been emailing back and forth with customer service for such a long time now. Their natural dyed clothes stain so badly, it ruined pieces of furniture and other items of clothing. They first offered me a 15% discount code and I wouldn't let me return the item to get a refund. Then after weeks of emailing back and forth they did allow me to return the item and provided me with a 50 euro gift card on top of the refund, which still didn't add up to the damage their item has done but hey, okay. Now I'm not able to use the code they provided me and they take so long to reply or come up with a solution. Would not recommend

Beautiful quality, very quick to arrive