AuthenticWatches.com – Cashback, Rebates & Rewards

I love Tag Heuer watches and ordered the WAC1216. It is impossible to find a new one. Authentic Watches had it on their website and it stated it would probably be three (3) months. I was willing to wait because I love that particular watch and wanted to buy "new". The watch arrived in a month and I was so surprised. It is absolutely beautiful and was packaged beyond belief. I had called before to get an idea of when it would be arriving and they were great with their communication. This is my second Tag Heuer watch I have ordered from them.

I have just completed the purchase of my second timepiece from authenticwatches.com. Given some of the reviews I see on the internet I felt I have to chime in and give my honest experience. I bought a beautiful brand new Longines Flagship Heritage Rose Gold small seconds (07/2021) and also a brand new beautiful Omega Speedmaster Professional Moonwatch Saphhire sandwich (06/2022). Both pieces came brand new in box with all plastics and hang tags as well as card holder, instruction manual and cards. Both watches are perfectly functional as supposed to be and both watches sold to me at a price I couldn't find anywhere else. Authenticwatches is a great business as far as my 2 fairly recent purchases worth over 10,000$ USD went. Thanks for reading everyone. I feel like the negative reviews crowd out the millions of people like me that indeed had great experiences and felt I had to contribute.

I purchased my first watch from Authentic Watches, which was a Tag Heuer Carrera Sport. When the watch arrived, the date would move to a white space, and so I requested an exchange. Their service department emailed me back stating that they felt this was a very easy fix and could repair it in a couple of days and get it back to me, so instead of an exchange, I agreed to have it repaired. After they received the watch they then didn't communicate to me until I emailed them to find out the status and whether or not they received my return. They acknowledged the return and then stated they would give me an update as soon as the service department had one. More time went by and I had to email them again only to get an update that they had sent the watch to the manufacturer for repair! They estimated 6 weeks, but then the whole thing kept being delayed with them giving me continuous future dates for the return of the watch. I then requested another exchange or refund since I've never even gotten to wear it, and they refused saying it was at the manufacturer being repaired and they would return it as soon as possible. This week I received the watch after 4 months only to find out it has the EXACT same problem I sent it to them for originally. I don't know what to think, but I'm left with the feeling that I've been scammed. I've written an email to Authentic Watches once again requesting a refund. To be clear, I have nothing against the company, and I'm writing exactly what has happened in my experience. The watch cost almost $5K, so this is not just a small gripe as I have a large vested interest in this transaction succeeding. In fact, if they would just give me a working watch, I'd still take an exchange, but my worry now is that I've lost all confidence because of the track record so far, so I want to see what happens next, and I'll share those details here once I hear back from them. Update 12/4/2021: Authentic Watches contacted me today and they apologized for all the problems I've been having. They also explained that they have to follow the processes from the manufacturer, which makes sense that they don't control that. What they've offered to do is email me a shipping label and they will have the watch movement replaced completely to fix my problem. They also said that they would expedite this within 1-2 weeks. I'm updating the stars to 3 stars. If this finishes as they've committed to me then I'll update the final rating for working with them. I'm also changing the title as I don't think I'm being scammed anymore. The sales rep Matt that contacted me seemed very forthcoming and had a willingness to help me fix this asap. I've always thought that there will always be problems that happen, but more important is how a company deals with those problems. My confidence is returning, but still need to see how things finish up. Update 12/26/2021: I've received my watch back and I'm very happy to say that it's fully fixed. The service center replaced the entire mechanism and it's working as it should be. While I'm not necessarily happy about certain aspects, I will admit that Authentic Watches has done what they promised me. If I were to sum the entire experience up, I would say the following: 1. If you do buy a watch from authentic watches, take a couple days after you receive it to verify everything is functioning perfectly before taking off all the labels, etc. If there is something wrong, then just return or exchange it within their timeframe as you don't want to end up in extended repairs like I did after buying a new watch. It's just not worth it. 2. If you do need to communicate about your watch, be sure to talk to the sales group, as they were the most helpful in getting everything resolved for me. The service group merely works with the vendor service centers, and so they really cannot guarantee anything they've told you until the service centers are able to look at your watch and report back to them anyway. I'm increasing my final score to a 4 since Authentic Watches did provide an authentic Tag Heuer that they will repair at the official service center properly, but be careful with your communication with their service department, because they're limited in what they can promise you anyway. If you're not happy with your purchase, then talk to the sales department and simply exchange or return your watch and they will handle things much faster.

This was my first purchase from AunthenticWatches.com and I was very pleased with the process. Before making my purchase, I contacted the company via phone to ask a few questions. A real human answered the phone and answered all of my questions. The customer service representative provided me with recommendations on how to streamline the purchase and receive my watch as quickly as possible...I did as she said, and I received my watch the next day. The watch was brand new with documentation and accessories (as advertised). Based on this experience, I recommend AuthenticWatches.com and would do business with them again.

I purchased a black dial Submariner and was pleasantly surprised at the buying process and with the high quality of everything I received. Box and watch in pristine condition (as one would expect buying a luxury timepiece). Their customer service was really responsive to each of my questions and made the transaction effortless. I purchased my Rolex in March and I have enjoyed wearing it since that time. No issues, everything still pristine and works fantastically.