Arey – Cashback, Rebates & Rewards

It hadn’t really done much for the grey at my temples after 4 months of use, so I went to their website to cancel. No hard feelings - I knew going in that the product works for some folks but not all. But here’s where things went sideways: there is no way to cancel your subscription on their website - you have to email their customer service. I emailed and asked them to cancel my subscription. It took a bit of back-and-forth to get them to cancel my subscription and, in the interim, I was sent another bottle that they wouldn’t allow me to return because it didn’t meet their guarantee, which requires me to have purchased enough bottles to have used it on my *entire head* for four months (I only have grey at my temples - why would I use it on my entire head?) They finally canceled my subscription but wouldn’t allow me to return the unopened bottle.

Really hate their Wait A Sec Dry Shampoo. Really hate their business model, where you can’t one time purchase any products but have to buy a subscription for everything. Had to email their customer support to cancel my subscription. Didn’t even occur to me that I could return it because they don’t say anything about returns, but after digging 4 weeks later I find it’s a 15 day return window. I absolutely hate their Wait A Sec Dry Shampoo, it does NOTHING for greasy hair. Since I cannot return it I will be tossing it in the trash to make room in my bathroom cabinet for a product that actually does the job, but I’m very angry all around at my experience with this company. Too many hoops to jump through and they keep you in the dark intentionally to dissuade you from initiating returns. What I WANT is my $30 back and to not look at this product I hate every time I open my medicine cabinet.