American Signature Furniture – Cashback, Rebates & Rewards

I have been unable to get a problem unsuccessfully resolved with the new sofa that I purchased from you on March 23rd. The sofa was delivered on the morning of April 4th. When the delivery men unwrapped, the plastic covering the sofa there were two tears on the sofa fabric, one at the top corner and the other on the bottom corner on the same side. The driver took a picture and said that he would report it when he returned to the store. I called the delivery store on Monday the 6th since Sunday was Easter to follow up and was told the damage to the sofa in delivery was never reported. I spoke with customer service who would not give me the number to a manager. I have made countless calls and set numerous emails, but have been unable to get anyone in the service department or management to call me back so I can get the damaged sofa that I received taken care of. I’m now to the opinion no that no one in the service department is going to call me back. They hope I will give up and just go away. I was really looking forward in receiving my new sofa, but the delivery and the attempt to get the damage to the sofa resolved has been a total nightmare. I will call Goodwill and have them pick it up and go to a reputable furniture company and purchase a different sofa.

I have had nothing but an abysmal experience since purchasing a couch and bedroom set from American Signature. I was hoping that the saga had ended, but alas I am continuing to have issues with the furniture. Let's start with the fact that it took over a year to receive our couch. That the bed frame delivered was broken and it took seven (7 that is right 7) different deliveries before American Signature delivered a piece that wasn't broken. Is that designer furniture if it breaks that easily? Is that how American Signature treats its products in transit? Weird, how I never had this issue with other furniture companies. Appears that this is also a common complaint with other customers. The couch drawer was malfunctioning upon delivery and it took over a month to have a tech come out and fix it. During this time, the phone system is (and still is) malfunctioning. I would call the correct store only for another store to pick up the phone, who then couldn't help me because they didn't have access to our account. They would transfer me to the correct store only for another store to pick up the phone. Again, never had this issue with other corporations. AND NOW, the couch, owning it less than a year, is already becoming discolored. This is leather and shouldn't be happening less than a year into ownership. I contacted American Signature who told me to contact the Warranty company. The Warranty company refuses to cover it because it doesn't cover items due to the inferiority of the product. I then contacted American Signature only for it to place blame back on the Warranty company. Sadly, the poor customer service is not surprising anymore. American Signature is great at placing blame elsewhere (i.e., the factory in China is backed up; the Warranty company is at fault for denying your coverage; etc.). Every time I write a negative review of American Signature (and let me tell you I write a lot and will continue to write) the customer service responds with the non-helpful and generic response about "We are sorry. Please reach out for help with your issue." But when I reach out, customer service refuses to help. I would like for American Signature to explain why it has customer service if it doesn't provide any service let alone is helpful? American Signature should take accountability and respect its customers. Its customers spend a lot of money on the furniture and yet once American Signature gets the money, the company doesn't give one hoot about the customer after that. I can see why its Better Business Bureau rating is a 1.85 out of 5; this is an 100% accurate rating of the company. The C-Suite Executives should be ashamed at how poorly this company is being run and operated. I will continue to persuade prospective customers NOT to purchase from American Signature and will promote competitors who provide better quality products and superior customer service (though the bar is not set very high here). I realize I won't put American Signature out of business; heck, I won't even put a dent in the revenue, but if I got one person to not purchase from this poorly operated company then I feel good (and that is all that really matters).

Steer clear of this store! Worst customer service - Deceiving information! We purchased a dining room set and a couple of nightstands in August 2023 with delivery date for October (nightstands) and December for the dining room set. Even with such a long delivery, we patiently waited. In November we found out the End chairs wouldn't be delivered until February 2024 and 1 week prior to the Initial December delivery date, we were told the dining table wouldn't' be delivered until Mid/End January! Really? What are we to do without a dining table? We called to cancel and had to stress out to get the delivery fee refunded as well? Really? This is the worst experience EVER purchasing furniture and NO ONE should ever have to go through this! And then get stressed for not getting a partial delivery fee!? Who runs this company? Do yourself a favor - purchase anywhere else but American Signature Furniture / Value City Furniture.

I want to thank American Signature for doing the right thing. I had two pieces of my couches that weren't right when delivered and they replaced them. I really appreciate the fast turnaround. Great job ASF!

My wife and I bought the Cordelle Swivel Chair last year when we moved into our apartment. The frame came damaged but they worked with us to get a replacement at no extra charge. The replacement has held up well and I would buy from this company again.