Amazfit – Cashback, Rebates & Rewards

Wish I had read these reviews before buying from Amazfit. Got a GTS 3 watch that worked fine for just under a year, then one day got a black screen and it wont even switch on when charged. Contacted Amazfit customer services but no response for weeks despite fact watch is still under warranty and should be covered for being faulty. Thanks for that, clearly they couldnt care less about customer service.

Never buy Amazfit, otherwise you will regret for good. Worst customer service, I am trying to contact for 3 weeks but no proper answer. Watch Amazfit Balance, not turning on or charging purchased in 02/2024.

I got the gtr3 pro about a year and a half ago and, in fairness, it worked well and did what I needed it to. Untill one day when I realised my sleep had been tracked without my permission. I checked the next night and I had definitely turned sleep tracking off but my sleep was still tracked. Then things really hit the fan. The agps refused to update for weeks at a time and when I contacted the company, they (at first) blamed me and then after much stress, begrudgingly told me the problem had been resolved. Guess what.... It wasn't. Fast forward to about three weeks ago and I got a t rex 2 because I wanted something to track me when I swam. Except it can't really do anything without draining the battery Oh and I can't turn off sleep tracking, or Bluetooth. Both of which are on 24 hours a day and sucking the battery empty to a point t where I feel it may collapse in on itself. Today the gtr3 decided it no longer wanted to be water proof (advertised as up to 50m and all I did was have a shower ) and the speaker died. This means the warranty I had for it is no longer valid. Getting parts is difficult but the gtr3 pro is (for now) quite a good watch and hopefully it can last long enough for me to find a fitness watch that actually works and does what the advert says. T rex 2 is advertised as having a 24 day battery life and the day that happens is the day the sun explodes because this watch is worse than bad. With a bad watch you know what you're getting but with anything from amazfit you're led to believe it's an awesome watch but it's all a lie. Customer service is anything but.. The watch makes the call in what stays on.. The batteries are terrible Don't buy from them or anything they sell.

"Watch under warranty (GTR 3 PRO) sent in for repair on March 15 with RMA: SAT-0002934938 (3187663). On April 11, they informed me that they were sending a replacement watch under warranty. As of today, I still don't know where my watch is, neither the replacement nor the faulty one.... I'm still waiting for either of them to arrive, and the worst part is that there is no tracking for shipment tracking, and these incompetent individuals are unable to respond to emails. I feel cheated and robbed."

Scammers. But checking Trustpilot I see that I am not the only one. Ordered a smartwatch and never received it. For months I have been trying to make them know and probe me that the smartwatch was delivered to me and they never answered any question nor give any solution (cause simply, the smartwacht, if it was delivered, it was not delivered to me and they will not check to whom). Don´t buy anything cause they are no more than scammers. And I can probe that I have been texting them for more than 2 months