Aje. – Cashback, Rebates & Rewards

Poor customer service. Ordered two items, received one (from a matching set) and heard nothing about the other. Almost three weeks and no response from email or phone. Guessing the top is out of stock (although still available online) and I’ll be left with the pants. Really disappointed as I love this brand.

Terrible service. No response for weeks! Offered a small voucher for compensation of no communication with bag not turning up. Turns out they didn't have it in stock - even though it was available on the website. Voucher was offered mid October we are now mid November and still no actual voucher received and no communication. Have sent multiple of emails.

Requested more info on items I wanted to order- I'm allergic to the none slip binding- no response for days and days. I like the items but base on this customer experience I won't be ordering now or in the future.

I love their designs, HOWEVER, the quality of workmanship has definitely deteriorated in the past year or so. Add to that extremely poor customer service from the online department. Whilst always met with a polite response after about a week of waiting, for an exchange or refund, the process literally takes nearly a month or so and they seem to ghost your emails. Trying to get a refund for a faulty item paid on Afterpay is agonisingly frustrating. What’s worse is they used to be amazing. Poor infrastructure? New or less staff? Not an excuse though… other Australian designers brands have the most streamlined customer service, so there’s a comparison right there. The on point designs are NOT worth the pain of the experience if something is not right. DO BETTER AJE

Placed an Aje Athletica order almost a week ago & still no tracking details. Have ordered before with no issues. Have emailed & still no response! Quick to take your money, would have been quicker if I drove to a store & made my purchase!