AG Jeans – Cashback, Rebates & Rewards

Terrible customer service. Received a pair of pants that stretched at least 2x size and on contacting customer service they referred me to their return policy (once one can’t return). So much for a $250 pair of sweatpants that fit like old navy. Initially left a positive review, then updated it based on fit, and the positive review remains. They did not post the updated review on the site. Unfortunate given I own several pairs. Will not be purchasing AG again.

This used to be my favorite brand… what happened to this company?? In particular, what happened to the super skinny legging jeans… they were thin, lightweight, hugged your body in all the right places- they just melted onto you… then they went and changed the material to a thicker, coarser material that doesn’t stretch as well and doesn’t come close to hugging your body… they are tight in all the wrong places… just a huge disappointment. Just can’t figure out why so many companies have to go and change items that are so great. Why not keep staple items and materials available. I’d buy a 100 pairs of the old style if they were still available.

Poor customer service. They do not honour sales for Canadian customers or any international buyers. Their customer service phone number does not work if you are calling outside of the USA. Therefore you cannot contact them in anyway, their email responses are BOT reply’s and they offer no meaningful assistance whatsoever. This company is an absolute disgrace.

I will never order from them again. Horrible customer return policy. Horrible customer service. It's a 14 day return policy from date of order not from date you receive the item. No one has this short of a return policy. Their sizing is not uniform. As much as i like their jeans there are other brands I can buy that do not have such horrible customer service and return policies.

I have had several pair of AG jeans and have liked them alot--good quality, good fit. I just received a pair on sale that I got online, Alexxis Slim, high rise. I held them up, turned them around and at the back of the knees, the jeans are heavily creased--I counted 10-11 creases on both knees. Such a far cry from the image projected from their glossy models wearing the jeans. I just now read other reviews (too many) about poor customer service on returns. My conclusion? Buyer beware. Your new jeans on sale may, in fact, be used. Another tip to AG Jeans: Your poor customer service will one day come back to bite you.