ADT – Cashback, Rebates & Rewards

ADT reached out today and reversed the charges, after I posted the below review. Try this email address if you have any customer service issues: BIG NEWS! 24 hours after I contacted the BBB and posted a review on Trustpilot, my $90.35 "termination fee" was reversed. Thanks to the USA based ADT customer service team who helped. If you are having issues, try sending an email to alwaysthere@ adt.com I am being ripped off my ADT no more! Company claimed I signed a contract I did not sign. They then said it was verbal, but can not produce a WAV.file proving the call ever existed. They hang up on me and keep charging a cancellation fee that does not exist. Thanks for 35 years of service.

To be honest, the system never really worked perfectly. The smoke detector sets off the alarm when you boil water sometimes. The panel is installed next to a stairwell and sets off the tampering alarm when you walk up the stairs. The door lock works every once in awhile and then it doesn't again. Paying 64 bucks per month for this is a ripoff I think. They have since contacted me and remedied the problem. I appreciate the effort from their side.

As someone who enjoys cooking, having an organized pantry is crucial. The labeling system they provide has made a huge difference—I can find spices and ingredients without rummaging through a chaotic mess. Plus, the customer service team is exceptional; they were so helpful when I had questions about my order. It’s rare to find a company that genuinely cares about its customers. Overall, I am thrilled with my purchase and will definitely be coming back for more. My kitchen has never looked better, and my culinary adventures are thriving!

"Top-notch service from start to finish! The team was friendly, punctual, professional, and knowledgeable about their products. They took the time to explain all the features and ensured the installation was seamless. The security cameras work great, providing crystal-clear footage and peace of mind. I couldn't be happier with their service – highly recommend!" 🌟🌟🌟🌟🌟

Technician Brandon Moreno was very helpful and answered all my questions. Very professional and pleasant. Made sure I understood everything he installed.