7OR9 – Cashback, Rebates & Rewards

I ordered size 7.5 but it was too large, so I requested for a return. The customer service is friendly. They offered me option to exchange, and answered all my questions, but it took extra days to email back and forth due to the time difference. I hope they will have an email or phone number to reach out during US hours. Besides, be aware that you need to pay an extra shipping fee for the return instead of a deduction from the refund. Finally I shipped the return out, and I am still waiting for the refund. Be careful with the size when making your purchase to avoid troubles with returns.

Based on my experience, I would give zero star. I order a pair of shoes. 7 or 9 delivered me a pair with wrong size. I sent email and proof of the wrong delivery to 7 or 9 by email, and asked for return the order, on Oct 14, 2023 as soon as I noticed the problem. Until today, Oct 21, 2023, I have not yet received any response. Although I sent a follow up email on Oct 17, 2023. The service and the way 7 or 9 dealt with customer ar horrible and unacceptable. After this post out, 7 or 9 demanded me to pay for delivery fee for getting a return label. What a unreasonable demand: 7 or 9 delivered shoes with wrong size to me. 7 or 9 should pay for its own mistake! But 7 or 9 want customer to pay its mistake! 7 or 9 refusing to provide me a return label! horrible purchase experience!

Great up to date quality shoes

elegant quality shoes

Delivery is a bit slow but the product is amazing! Quality is beyond my expectation, and SOOOO comfortable. I will purchase again when I am back in Beijing.