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My experience is similar to others in that the company hasn't been good to work with. I was sent a defective product. The brand new black was so faded on the very first page I printed that it was unusable and the blue color was misaligned when printing. I didn't even open the magenta or yellow. I sent it back for a refund at my cost and they only partially refunded me. I am still waiting to hear back as to why. Based on other reviews I will probably just have to file a dispute with the credit card company to get my refund. I should also note that I bought non HP toner several times in the past and again after this bad experience and had absolutely no issues at all. Save yourself the hassle and don't give them any business. Buy somewhere else, you'll be glad you did!

Exceptional and above and beyond fantastic Customer Service! I orderd ink for 2 separate Epson printers I have. 1ink called me simply to confirm there wasn't an error in the order. I really appreciated them reaching out to me and that, to me is amazing customer service. I would highly recommend 1ink.com to all my family and friends without a moments hesitation. I've been using them for years and NEVER had a problem. You can't go wrong, with 1ink.com.

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EDIT: I received my cartridge today. Thank you 1ink for helping to resolve this problem. I ordered a toner cartridge on June 3 with a deliver date of June 11. On June 11 I received a tracking email showing my package was delivered by UPS to the Minneapolis post office. As of today, June 17, it’s still at the post office. I called customer service and the response was the post office is busy. No offer of any type of support to get my toner delivered. Customer service rep sounded rude that I would even ask for help getting it delivered. This is the first time I have preferred from them and it will be the last. I don’t even want to think about what will happen if the cartridge is bad or doesn’t work.

My problem was resolved promptly - nothing negative to say about 1ink.com