Wolverine – Cashback, Rebates & Rewards

I bought a pair of Hellcat UltraSpring CarbonMax 8" Workbooks, product number W201177, shipping confirmation #W1052403849. They were delivered to my house about 2 weeks ago. The first week I spent breaking them in by walking around the house and in the yard for a few hours after I got home from work. This past week I began wearing them to work. Everything went well until Friday, when both front soles came loose by about 3/4", and the boots hadn't even been in the water or mud. If this is as long as I can expect Wolverine boots to last, I can't afford to buy them.

"You have successfully unsubscribed from our mailing list. We're sorry to see you go." and yet you send me another email almost instantly; "Welcome to Wolverine! Here's $10 off your first purchase!" I don't freaking care. Leave the spam for others.

My experience hasn't been the best, but the customer service has been so great, they still earn 5 stars. I preordered an item last October that was supposed to ship in November. It was a Christmas gift for my husband. However, by mid-December, it had not arrived. I sent a chat to costumer service, and they quickly responded. I didn't even have to provide information. Since I was already logged in, they immediately looked up my order history and could tell why I was requesting service. They told me the date the shoes were going to ship, which would be more than a month from then. I was disappointed it wouldn't be home by Christmas, but not upset enough to cancel my order so I just let it be. However, two weeks later, customer service sent me a coupon for a free pair of boots. I tested it on a $100 pair of boots, and it rang up $0. That's some quality customer service.