Waterford – Cashback, Rebates & Rewards

I have purchased several items from Waterford and when there has been a problem (a decanter was chipped) they sent out a replacement immediately. The products are high quality and the customer service has been great

I wish I read these reviews before I made a purchase. I will not be buying from this company ever again. I purchased 2 frames for my mother in law online. Nowhere on the site does it say that the frames can only take portrait photos?! Never seen that before. Both of our photos are landscape. Their return policy is ridiculous. I bought through Canadian site, but have to return to the US. It was $90 to send back. And then apparently they deduct what it cost for them to send to us too?! I have not had a refund come through yet so don’t know how much that is. All for a product that completely mismarketed?! I have emailed and sent contact requests through their website 4 times. Zero responses. No way to call. This company is a joke. Will never purchase from them again.

I need to return an order and have been emailing Waterford for almost 3 weeks without a response.

Terrible customer service! No functioning phone number and no response to email for my online order. DO NOT order their products online - I’m out $120 with no hope of getting a refund.

Beautiful products and a smooth easy purchase each time. Happy so far!