Warner Leisure Hotels – Cashback, Rebates & Rewards

Appalling. Lack of staff, lack of amenities as already booked, rooms not cleaned. Pool closed at 5.30 (unless you were on a spa break), couldn’t get on golf range as there was a party of 60+ golfers, and the golf shop was shut at 3pm. That’s just the to of the iceberg.

We stayed at Studley Castle on the 20th of February 2023 for 4 nights. On arrival our room was found to have stained carpets, nasty looking stain on one chair and dust everywhere, the housekeeper was called who apologised and sent us to the bar whilst the room was cleaned. The subsequent days of our stay were also spent complaining about drinks orders being lost or waiting for ages for food and drink orders to arrive plus worst of all find a corn plaster in a bathrobe pocket. The Duvet cover on the bed had a stain on it which I asked to be changed when the room was cleaned, needless to say it was still there when we returned!!! We spoke to Tania the duty manager before we left, she offered us a voucher for £150 off our next visit. This we declined as not a reasonable sum due to the number of complaints we had to make Tania said she would email Joanne Hamick the GM who would contact us the following week needless to say we’ve heard nothing. We have tried contacting Tania and Joanne to no avail also emailed the CEO nothing. In conclusion the hype in the glossy magazines doesn’t stand up to reality.

Very disappointed. What is the point of taking out the booking protection when you are advised by the authorities not to travel due to adverse weather conditions and no one on the chat lines can help other than to say to wait until the day of booking which is a bit too late. Chat service isn't worth the money because they cant or wont help. Also hidden in the T&Cs is a charge of £50 per person - so you end up paying twice. Wont recommend the backend of the organisation will have to wait to see about the front end

After all the hype advertising Heythrop Park in April we booked to go on the 24th October for 4 days to celebrate our wedding anniversary and my husbands birthday. We paid the full balance in July. On the 5th October we receive an urgent message to Warners. We did so to be told our holiday was cancelled due to the building being unsafe and the room not ready for occupation. To make matters worse friends had booked to join us and they were not cancelled. Apparently no other room was available. All the advertising and they could not inform us until 18 days before our holiday that our room was not completed! Not impressed at all.Heythrop Park should not have been opened until it was completed.

Just had a smashing weekend at Alveston Hall, the entertainment team were brilliant, the food was very good. Thank you to all at the hotel.