Veronica Beard – Cashback, Rebates & Rewards

Purchased an item that didn't fit and they did not have larger size. Charged me $15 Handling Fee! Other premium brand sites do not do this.

they sent second hand shoes after ordering and paying for new. Customer Service people are a joke so please buyer beware as this Company is totally untrustworthy

Beware of ordering Veronica Beard clothing online. I ordered 6 tee shirts totaling $928.00 and returned one. They charged a $15.00 restocking fee for a product that cost $138.00, which they said would be comped if I made an exchange. I had just ordered 4 more tee shirts which were in route, so I called customer service to request a refund of the restocking fee. I called two days at different hours, but always heard a recorded message telling me all representatives were busy, asking me to leave my number for them to return my call. Not sure if they return calls. I did not leave a number. Both packages were shipped in cheap cardboard boxes that could not be reused, so now I've incurred the cost of a new box. I have no complaint about the quality of the brand, just the quality of their customer service. In the future, I will buy Veronica Beard from Neiman Marcus. Their customer service is exceptional.

I don't normally write reviews, and to be honest I was a little nervous after reading some of the reviews. I am from Australia so returning the dress was going to be problematic. So i have to share my sheer joy when the dress came; the quality was amazing- the cloth, design, workmanship was perfect. I am now the proud owner of one of the best dresses I have ever owned. The fit and how it feels is amazing. Can't wait to celebrate Christmas in this dress. So don't be put off by the bad reviews, as in my experience it simply wasn't the case.

THIS IS AN UPDATE TO MY PRIOR REVIEW. I was finally contacted by phone and email by Bella in Customer Care. To my profound surprise and delight, Bella facilitated my exchange efficiently, even providing me with a free return shipping label. Within 2 days of receiving the original garments, the replacement ones were shipped to me. I have changed my review to 5 stars based on the care and concern exhibited by Bella at Veronica Beard. Although it took a little more time than I would have liked for my issue to be resolved, in the end Customer Care at Veronica Beard came through with flying colors and I could not be more satisfied with the outcome. CUSTOMER SERVICE IS NON-EXISTENT. I have emailed three times and called three times. I even provided my phone number hoping to receive a call back. I was attempting to ask for a one-time exception to be made to the Final Sale policy. Two garments I purchased are cut too generously for my frame so I was hoping to exchange them for a smaller size. I was willing to pay for the shipping both ways. Clearly, placing an order over $800 does not entitle a loyal customer like me a response. I caution anyone who might take advantage of a sale on Veronica Beard's website: make sure you know the garment is going to fit. Otherwise you're SOL.