True Swords – Cashback, Rebates & Rewards

I was completely taken back by the lack of customer service at True Swords. I was very professional and courteous with the staff member I spoke with. I tried to clearly state the problem, understand root cause, and determine a path forward that would mitigate any future delays. I made the comment that if I have to handle each order like an exception, I would be forced to do business elsewhere. I was urged by the customer service representative to do just that. I then reached out via email to attempt to gain an audience with someone in leadership to share my experience, convey my concerns, and potentially give this vendor a second chance. After no return call, I will be taking my business elsewhere. The following competitors are some options that come to mind. Museum Replicas Ltd, Knife Outlet, Ontario Knife, OsoGrandeKnives

Absolutely terrible customer service. Purchased an item as a gift for a friend, last minute decided to change the gift. Emailed them at night telling them I wanted to cancel the order, I get an email saying that it's been received. Next morning I call in to make sure it's been cancelled and they tell me it's already been shipped out. I get an email after saying "sorry we already shipped it". So I ask then why did you you ignore my email from last night? They have no answer. If you want to run a business you need to check your emails. Extremely bad service.

Another site owned by BUDK.com. Very tricky bait and switch gimmicks. Send you scratch and dent items but charge retail. 7 months after I bought a sword at 35% off MSRP, they send me an offer for 70% off the same sword and a few more I had been looking at. I tried to order and they tried to charge me the same price I paid before. They raised the MSRP to justify their one day even e-mail they sent me. Not realizing I bought the same sword from them already. Agent admitted it and said she couldn’t do anything about it.

Ordered from this store a month ago the received my sword a little late but the quality was good, In short, my money is not wasted, will buy from them again.