Zosi (US) Tracking Order Status

Its a great system. Only flaw i saw was that the wifi C168A cameras with 2 antenna's does not specify placement of the antenna's. 1 antenna is a dummy and the other one is the main. The fittings are different and it does matter which one goes where. If your not aware of this, screwing them in the wrong spot could damage the fitting. DT

acheté il y a 4 ans sur mes 8 cameras poe 6 sont hs certaines on été changées sous garantie de deux ans pourtant toutes les cameras sont branchées via un câble rj45 par contre disque dur est fiable le sav est très compétant en passant par amazon pour ma part en conclusion: camera très fragile même sous abris et maintenant introuvable en poe rj45 ou à 80 euros pièces hors frais de port trop cher!!! dommage

Zosi products are good but product support is the failure of the company. The company's service support group is nothing short of terrible. I have had to deal with them on two issues over the last 6 months. the first item was a technical glitch in the on screen camera mode switching program for their security cameras. The second is still ongoing for a failure of a DVR motherboard. Both experiences have shown the technical knowledge and professionalism of the support staff to be poor. They do not read the request and repeatedly ask for information already provided. i understand there is a language barrier but I question whether or not the staff can read. Or perhaps they operate like the insurance industry and simply delay and deny until the customer gives up.

I set up an account but now I can't log into the DVR. My computer and My phone can see the cameras but I can't log into the dvr. I went to service or support asking for a super password but no reply. It worked great when I set it up but now is useless.

My experience with Zosi is very disappointing, the system is too expensive and is not durable, first 3of the 8 cameras broke then the NVR went in all in less than 2 years and am unable to talk to people through them as stated. I think most of the reviews posted online is paid or made up by the company