Zoomcar Tracking Order Status

its very bad expericnce . every cheated with customer not solve the problem only mail to mail every time . no responce the problem . i am suggested to all please do not booked car by zoom car .

I would have given ratings in minus if it were possible. They have such a pathetic service and no support for customer. They don’t really have policy. Their business should be shut. I booked 2 cars and both the cars weren’t available at the designated location. Owner stopped picking up call after reaching to the place of pick up. There is no call support and I got stuck in limbo after wasting lot of money. I need refund now, how can you dupe customers with their money?

The car is first class there is no any hindrance during the trip i had well experienced

I have booked Renault kiger from zoom car app on 16 th December 2022According to zoom car you will get car keys in the car after you unlock it. But here in my case I didn’t find car keys in car and it was hectic on a Sunny day with all my luggage’s on road with my family directly from airport heading to the hotel. The host address written on zoom car is fake and there is no one to contact not even any phone number. The toll free numbers on google is bogus they don’t work. Luckily I found that host relative by desi jugaad asking strangers (locals and pawn shop, street vendors) on a scorching sunny day in Jaipur. Finally I got the keys from him and the answer from him was beyond my expectations. It was not even mentioned on zoom car app that the keys were with the host itself and failed to update any contact number. I took the car and the zoom car never upload the actual pics of the car ( the car is of 2021 model but it looks like 3-4 years old ) Car’s condition was okay in terms of drivability, chills good, but the tires could have been better. After paying a hefty amount for a car one could expect atleast a good infotainment system with touch screen and better driving supportive gadgets such as reverse camera etc . Surprisingly it was basic model. So guys better opt for any good and big car rentals, don’t opt for any cheap prices otherwise you will end up with lot of stress. The difference amount is not as big when you compare between zoom and car rentals hardly it is approximately 1-2 thousands per day. Surprisingly the car I took doesn’t have any fast tag, so u need to pay double the amount on every toll standing in a toll queue bothering fellow road users ( embarrassing moments seriously). Zoom car will tell you that you can upload fast tag bills after you end your trip. But interestingly you cannot upload them, the app doesn’t let you upload nor you don’t get reply even if you sent those bills via email. There is a lot to mention but I don’t wanna waste my time Lastly I gave those two stars for car’s AC, drivability and a minimal attitude and friendly nature of that host’s relative. Choose wisely and be safe

When a situation occurs between the owner of the car that is offered for rent and its lessee.. the company’s intervention does not compensate for the damage.. I mean, for example, someone who is scum owns a Sunny car. Which he parked in an underground garage. I mean, the mobile network will not be weak.. its not existing at all.. and then he showed off asking you why you are late in getting the car?!.. while receipt is a wasted time with your money..then he tells you it's over, you wont get the car!! .. All what the company did, they brought me a replacement car in 6th of October..50 km far!! And offered a paid Uber trip at its expense.. without caring to your blood pressure.. plan of your day.. any obligation incurred by you on renting the car that you paid the rent for!! They have no value for all of these.. Then, with a simple search, you will find another car offered for rent in the city of May 15th, and it is definitely closer to Nasr City than October 6th. The second scum bad owner car changed his mind and told them that the car is busy after booking confirmation .. The company is very good at telling you that there are no cars available and we will refund YOUR money!! .. Ok sir, what will you do with them? .. He said they ll probably deduct the rent from the scum bag owners.. Okay, but I don't know why it's just probable and not a must! .. OK, what about me? .. We apologize to you very much!! I mean, if you go and didn't find the car that you rented, it will be easier for you to return home, and do not forget to check the brain of the car owner before paying the rent, and be sure whether he is an adult or not!