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Zoom Rating

TrustScore 4.8 out of 54.8Reviews 10291029

Last Zoom Reviews from Trustpilot

Patricia
Maybe time to move to Teams

I use this service from time to time and I pay for a subscription. It seems that the system wipes my password if I haven't used it for a while .The password reset function is poor - today, after multiple attempts, I have not yet received a code to reset the password. I am re-thinking a subscription and thinking about moving to Teams, which seems a lot more reliable

LifelongLearner
What's with the negative reviews? This is science fiction come to life!

I don't know why there are so many negative reviews here about zoom. I have had almost nothing but fantastic experiences with it for over five years. I buy the pro version which allows me to have meetings of unlimited links and record them both locally and online. I wish it were a little bit cheaper by the month for non-business users but it's still worth it and I am very happy to be a pro user. If you guys wanna reduce it for individuals instead of businesses by about five bucks a month we would all appreciate it. But other than that, I am very happy with it..

Rikke Godthjælp
I had an outstanding experience with…

I had an outstanding experience with Zoom’s support team! The representative I wrote with was incredibly patient and took the time to fully understand my issue. They walked me through every step with such clarity and professionalism, making sure I felt supported and informed the whole way. I’m truly grateful for their dedication and helpfulness. Huge thanks to the Zoom support team for turning what could have been a stressful situation into such a positive one!

GK
RUNNNNN AWAY

I called over 40 direct phone numbers for customer success Zoom agents today and couldn't get through to a single one. It took myself and a team member 6 months to complete a request - and once it was done... Zoom suspended our account. Now our entire business is locked up during holiday season and our customers can't get through. Moral of the story. Go with Zoom if you want your business to be the wild west. If you don't need anything complicated and never need to scale your team - Zoom is the answer. Alternatively, if you don't have 100 sub-accounts, and you can't connect with one of 8 account managers that have been assigned to you inside of 4 months - RUNNNNN ANYWHERE ELSE. Zoom's phone support system is a clown show. It's wild.

Lavonia J Burton
A fast application for joining meeting.

Zoom is a fast application for joining digital meetings and online sessions remotely. Audio, video quality is best as compare to other products.

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