Zinus Tracking Order Status

I read terrible reviews online but my experience with Zinus has been extremely positive so far. I bought a new bed online but made a mistake ordering different sizes of bedframe and mattress. I called Zinus NZ and Alex Barker provided me with the best customer service I ever had. In less than 2min he solved my situation by offering a bigger and better mattress free of additional cost. The delivery was super-fast (took 2 days for the bedframe and 4 days for the mattress to arrive). Zinus kept me updated with a real-time tracking link to check on my delivery. I just got the new queen bed this week and the product was very easy to assemble, and the mattress is very comfy, but I can't evaluate the quality of the bed in the long term.

Need to try cut through through some of the negativity here and say my experience with Zinus has been fantastic. This isn't a paid review. I recently bought a bedframe from Zinus, frame itself is fantastic and easily assembled. After purchase a customer service representative got in-touch to inform me of a promotion where I would receive a side table worth £50 for free and added this to my order. Absolutely flawless customer service, they even checked in to ensure the products had reached me safely (thank you Sofia!)

I spoke to a representative from Zinus Uk/EU that was so helpful, I had problems regarding my delivery and they dealt with this immediately and made sure to keep me updated throughout. They were patient and so kind in helping me resolve the problem even though it was not the company’s fault at all. So thank you so much, you have been a really great help in such a stressful time, I recently moved houses so I’m so thankful I dealt with someone who cared enough to listen to my problem and help me. Thanks so much guys, great company!

They corrected the mistake and sent me a new mattress. It arrived much more quickly despite that they said they had no expedited shipping option. I'm happy now able to sleep in my new mattress and happy it was corrected. Someone out there got a new mattress for free. Original review: I ordered this mattress two weeks ago and I've triple-checked my address that was input into the order. However, yesterday when it said it was delivered I was very surprised to see that the delivery picture was to a house that was not mine nor one I recognized in my neighborhood. I immediately contacted Zinus support. There was no reassurance from Zinus support other than "did you already tried checking to your nearby houses?" ...Yes, I did. No help whatsoever, no "rest assured we're taking a look into this" or "we will contact FedEx" and no further response as of yet. I filed a claim with FedEx myself shortly after. You would think this matter would be treated more promptly and professionally. I have been sleeping on a couch for almost a week now and will continue to do so until there is some kind of resolution. Incredibly unexpected from what I thought was a reputable company.

My single size bed frame arrived. While my initial reaction was good at the packaging and general quality of the parts, what looked as if it was going to be a n easy assembly turned into a bit of a nightmare. The meticulously labelled parts; 3 joints simply wouldn’t connect because the “precision engineered” holes wouldn’t line up, so the provided bolts were rendered useless. It was made all the more frustrating since Zinus clearly spend a lot of time and energy on product design and imagery only to fall flat on its face with very basic imprecision engineering!