ZIMMERMANN HK Tracking Order Status

Had een vraag gesteld aan de klantenservice van Zimmermann. Mevrouw Anissa heeft me zeer goed geholpen. En enorm fijn meegedacht. Een hele mooie oplossing als resultaat. Voor een high end merk een hele prettige ervaring.

I love Zimmerman clothes! I especially love the store in Naples Florida at Waterside shops. Carlos the manager plus all the staff are 5 star.

I'd like to express my sincere appreciation for the exceptional customer service rendered by Anissa at Zimmermann. On multiple occasions, she went above and beyond to assist me, even sourcing a specific dress I was looking for. Anissa's dedication to accommodating my needs truly stood out, and I believe her outstanding professionalism deserves recognition. If more individuals displayed her level of customer service, our world would undoubtedly be a happier place. Thank you, Anissa!

The sizes run very small. The return procedure is quite painful, you have to contact them to arrange for the pick-up, they promise to cover the full amount you directly paid them (including taxes - for Switzerland in my case). Upon return only the item related costs were refunded, the refund for the import tax for returned items has to be processed with the local authorities (it implies hand-written declaration letter, a full list of documents related to the import). This tax is not small - it can be up to 10-15% of the item value. I recommend you do not order from them if you are outside EU.

Ho ricevuto il mio ordine effettuato sul sito ufficiale di Zimmerman proprio questa settimana. Sui capi nulla da dire, molto belli; peccato siano arrivati letteralmente buttati dentro il pacco. Come se fossero stati stropicciati con un bel pugno e poi buttati dentro, cosa inammissibile soprattutto su capi come questi! Percui customer experience purtroppo non buona!