ZHIYUN Affiliate Program Canada Tracking Order Status

Did Camera test recently, all their products sucked. This isn't about customer service, or delays in orders, it's about the fraudulent quality of their products. If it's not missing parts, it's the overbearing added weight of the crane 3, or their god-awful transmitters or receivers. I got these products for free, and now I know why. It's offending me they exist and will never purchase products from Zhiyun or their country of origin for that matter.

Waiting for delivery over 1 month, after 1 month they told me to wait another month or ask for refund, i ask for refund it was quick, but customer service is terrible.

I Bought a Crane 3s smartsling kit when I got the kit was missing half the parts . I contacted their customer service and told me to send them picture of the invoice which I did and they had nerve to tell my I bought gimbal kit from a unauthorized dealer and refused to send me the missing parts or replace the whole kits . I will never ever buy another Zhiyun gimbals ever against.

I bought the Zhiyun Smooth X mobile phone camera gimbal from new which was an authentic genuine product from an authorised eBay store. When I received this product it was okay and has included an app called XY by for it to work. With only a few uses the Smooth X gimbals swivel mechanism completely snapped! The gimbal is now useless! I contacted Zhiyun about the failure when opening and closing the Smooth X gimbal and was told to send it back to the manufacturer because it was still in its manufactures warranty. I have been given a postal address in Walstraat, Germany, which I am to send the gimbal back to await a final response I have now sent the gimbal back to Germany twice and covering the costs associated of the postage and packaging the medium size parcel from London in the UK. It seems to be a problem with the address and is not able to receive the parcel or sign for the parcel at the address given to be by the Zhiyun tech support. Zhiyun are terrible and offer a terrible customer service.

Avoid! This company took a preorder and after a month of waiting and chasing they told me the item would be shipped in 2 days. A week later they said the product is out of stock!??They then told me to take my money back and order it on Amazon instead for a quicker service, but for that privilege they said I have to pay more for the product because it’s no longer a pre order!