ZeroWater Tracking Order Status

DOES NOT FILTER MICROPLASTICS! Based on a report from consumer Lab, Zero Water does not remove microplastics but infact ADDS them. I bought a 'Stainless Steel' pitcher which is actually plastic on the inside The lowest PPM reading I had from zero water was 60 and the filter lasted only 2 months. I will be complaining and asking for a refunding as the reason I bought their product was based on their claim to ' Filter microplastics'

I have had a zero water dispenser for months. We're happy with the quality of the water, but I have had two significant problems. One, I needed to update the credit card on file and after two frustrating phone conversations with a very tone deaf and unhelpful customer service agent, I was told to create a new account with a different email. Totally unhelpful. Two. I signed up for zero water because I like the idea of sending in the filters to be recycled. No one else offers this service. I was told today that you cannot apply recycled filters to a subscription order. So what is the point of having a subscription. Culligan, you can do better than this. I'm totally fed up.

I spent a good few months looking into all the options before choosing Zero Water. It seemed to me to be the best countertop system currently available and I have not been disappointed. The water truly does taste good unlike the water from my friend’s reverse osmosis system. I’ve had it for 8 weeks now and the first cartridge lasted for 39 days- TDS meter read 002 at 30 days and 006 on 39th. To give some context, my tap water ranges between 254-282 TDS. I hit a bit of a blip however when I came to change the cartridge for the first time. The reading from my meter was now showing 146 TDS. Concluding that the cartridge was faulty I installed another one and got the same result. I contacted Zero Water and received a prompt response in which I was given a troubleshooting formula to identify the problem which they suspected was to do with the TDS meter. It didn’t seem to be that however so the customer care team at Zero Water immediately dispatched 2 more filters. This time when I fitted the new cartridge I noticed water dripping down from around the base of the holding chamber and realised that I hadn’t installed it properly. Having failed to screw it into place, the water in my jug was now only partially filtered. I felt a bit ridiculous when I had to explain this to Customer Services as changing the filter is hardly rocket science but there it is! My thanks to the team at Zero Water who were 100% invested in helping me to resolve the problem and for the 2 new filters that were given free of charge.

I’ve spent a lot of time and money trying to get this system to work. The problems I’ve encountered are that the lids break easily, the threads to attach the filter to the plastic container don’t fit well and leak, so water isn’t being filtered and I have to keep reattaching the filter to the container. Then later, all of a sudden I see water leaking out of the top of the filter instead of dripping through the filter. Also, many times, the water isn’t registering as pure with the tester and I have to refilled the system to get to “zero” contamination. I have purchased two systems and many filters over a two year period, and I’m confident I’ve given this a good amount of time to test the system. I’m definitely concerned that this company doesn’t care about their customers as I’ve tried emailing them regarding these issues and have never received a response. I definitely will change water filter systems.

I recently bought this jug, together with 3 filters and certainly it improved water quality for a few days. However, although there are only two adults using it, the first filter needed changing after less than two weeks. The second filter proved faulty, continually releasing tiny blue specks of 'something' into the upper water chamber. I have emailed two complaints about this - the first at the beginning of April - but no response to date. The third filter is almost used up. And so am I. I won't be reordering filters as a 33% failure rate is unacceptable when the filters are so expensive. So much for being eco friendly, Zero Water...I'm back to bottled water in a heartbeat.