Zaxby's Tracking Order Status

Went through the drive thru today and when I got home and checked my food. The fried pickles were definitely fried, burnt to a crisp.

I love to go there! Nice food

I filled out the review from my last receipt, and I received a code for a free Zak Snack, BOGO. Their chicken strips are great. I love the sweet abd spicy. My husband prefers tongue torch.

We decided to try Zaxby's for the first time, and ordered online for a 'curbside pickup'. Our confirmation said that our order would be ready in 15 minutes - time enough, surely for them to put a straw for our drink, napkins, and sauce in with our order (there were none of those things in our bag.) We got there exactly on time, and since there were no directions on how to do 'curbside pickup', we went to the drive-thru order box, where we announced that we were there for a pickup, and were then told we could pull up to the drive-thru window. There was one vehicle in front of us, at the window. We sat there for 10 minutes, and in all that time the drive-thru window was never opened, and the driver ahead of us (whose order was apparently taking longer than anticipated) was not asked to pull in to the parking lot while they took care of other customers. We could see at least three cars behind us, all waiting for 10 minutes in a ghost town. When I walked in to get our food, I could see one person cooking, and one young lady at the drive-thru cash register, with her arms folded with nothing to do. When I mentioned we'd been sitting there for 10 minutes waiting for food that was already to go, there was no apology and no explanation. The cartons in the bag were thrown in haphazardly, and it was hard to tell if we would order again from Zaxby's, since the food was cold, and we never did get to try the famous Zaxby's sauces.

ok food was absolutely amazing. cashier trash. need to teach cashiers not to be so grouchy and to listen. i had to repeat everything 3 times and it wasn’t just me repeating everything.