Yola Tracking Order Status

They are great I’ve been a customer for 11 years and the response to support requests is absolutely fantastic

A month ago I made a data request, and customer service replied to me saying to gather lots of information about my account (e.g. the time and date it was created) but the control panel only shows the number of sites and domains I have. And I asked the agent where this info was, but they said it was in the control panel, and I literally said that I couldn't find it, but they replied with the same thing. Do not sign up for this.

I have read the previous reviews of Yola, and am extremely surprised by them. My own experience is that the service is extremely user-friendly, help is very forthcoming, and the functions are very comprehensive and easy to use, including full HTML5, Javascript and their own drop-in widgets. Highly recommended!

If it were possible to award Yola.com an extra star making it six, I would be more than glad to do so. It's because this company gives a little extra of themselves to us consumers in many areas like customer service, server maintenance and technical support. The affordable prices can't be beat either. To accomplish what we have with Yola on the scale of size and reach we have would cost us a small fortune with a majourity of other companies that provide exactly what Yola does. And a word about some of the negative reviews I've seen from customers who have been with Yola for more than five years, if things were really that horrible with Yola, why are you still their customers? The positive aspects of what keeps people with Yola for many years far outweigh the occasional "bumps in the road." I enthusiastically recommend Yola for many reasons, but primarily because of the service I get and the results I see from our websites we have hosted by Yola. For the guy who can't figure out the publish feature, what's your hurry? If that's your only big gripe, it seems to state that everything else is great with Yola. Even if it takes a while to go "live" nobody can say that the publish request has ever failed. And for anyone looking to build a website like dude saying the company stole from him; read the fine print and accept that when you agree to something you're not allowed to go back on your part of the agreement. That in itself is nearly theft by deception; promising to pay for a service that someone has already paid for on your behalf and then requesting a refund. I'd swear that some people have the Ombudsman and various other consumer complaint agency phone numbers on their speed dial. That review doesn't seem credible because I've always been able to cancel auto-renewal.

What part of stealing do you not understand, we had told you the credit card was not removable off the site before the auto renewal went on the following day. We had tried to stop the payment on the site beforehand and you are not contactable soon enough as you have no phone number and are slow to respond. We will be contacting the FCA and Financial Ombudsman. You rating will also be displayed on all major sites for having done this to us. Additionally, the site build features are 10 years behind the times for building sites and this site was supposed to be free but the add ons get you. For example the email feature is a charge. In the early days there was a phone number. Then it was, we will call you back. Now they don't bother. I was going to dissolve the site anyway, but the way this has ended has led me to post this response. ----------------------------------------------------------------------------------- Yola's Terms of Service state that there is a 30-day money-back guarantee for new subscriptions, however this does not apply renewals, to domain name registration or other domain name services. Once a domain is renewed, no changes can be made to its registration period. This is standard industry practice and something that is beyond our control. As we have already incurred a cost with our registrar to renew your domain, your renewal payment is non-refundable.