YI Store Tracking Order Status

Have had a Yi camera for 5 years. Good quality and reliable. 12 months ago their new cloud subscription service started. I paid and the service worked. However over last couple of months the iOS app updates have increasingly made the app unstable and I am getting frequent errors and disconnects, both in the iOS app and the Windows app. Now very unreliable. Fair enough, I purchased a Blink Mini and am very happy with it. The problem I have is that it is extremely difficult to cancel my Yi/Kami cloud subscription. It cannot be done in the app or online. All you can do is request a cancellation. This triggers an email wanting to know why ..... I reply and I get a further email wanting additional details ... I respond with instructions to just cancel and I get a further email wanting to offer me 3 months free ... I have requested to cancel again and am awaiting a response. Each one of these has 24hours between them. Absolutely terrible service. If I want to cancel a subscription that is my choice and I should be able to do it immediately.

it's reliable but stick with YI do not change over to Kami for now they are adding all sorts of advertising on your app, so when you starting up, you'll be getting first an add, very annoying, be warned This morning I deleted the Kami app and got back to YIHome app again, thank you guys...

The app is stuffed with intrusive adverts that continue to litter the screen even when switched off, and display ads every time the app is switched on.

Ho appena installato una loro videocamera e per ora tutto bene. Arriva con cavetto e spina per collegamento elettrico oltre che viti e clip per eventuale montaggio a muro. Facilissima l'installazione, ottimo il comando per rotazione motorizzata e il rilevamento movimento umano. Collegamento wifi. Buona risoluzione, audio bidirezionale. E c'è anche lo zoom. Il tutto a meno di 40 euro

Hi . I purchased my camera 12 months ago and was well suited with it. I thought it was fantastic. I could check from my holidays to see if all was well. 12 months on I get my camera blocked with cloud. Saying i need to subscribe if I won't to see my videos. I will not be bullied with big companies. I will take the camera down and buy a new system. I was happy what I had. Not impressed Ernie