XK GLOW Tracking Order Status

10/10 customer service!! With in 15 seconds I was already promised a new light bar since mine I had recently ordered had humidity build up in the inside. Best company I’ve worked with yet.

I have heard great things about this company, seen the results of there amazing LED's in person, and much more. I even currently own a few of there products, but one recent purchase may change my mind on all of that. Recently purchased there Underglow and Interior LED kit, but im almost positive I received a faulty controller to go with it. As the instructions state to test everything before installation I preceded to do so. ( and everything worked fine including the controller) but once I get a few strips installed and re-connect the controller to the main battery, it doesn't power on. I didn't mishandle it, or drop it, etc. it literally went from my engine bay to a table and back. and within those movements it stopped. Being that they advertise these controllers to be waterproof (which it also was not exposed to) I would find it hard to believe that any moisture in the air was the issue. So how does it go from working to not? Faulty product is the conclusion I came up with. Which brings me to this, why did I pay over $300 for a kit only to receive faulty equipment? A question im still trying to figure out. I sent up an email regarding this issue and am awaiting a reply. I have ran into this issue before with the micro controller for one of there headlights but decided to pay out of pocket to replace that one. I will not do the same for this as it was not even installed long enough for me to have caused any substantial harm to it.

Like the lights, however for the $ I paid for them plus the installation costs, I expected them to work as advertised. One thing I was looking forward to was having them flash to my music. However, even though I’m an Apple Music subscriber and pay for the service, the XK app won’t let me add any songs to it. so I can use the music feature. I keep getting error messages and something telling me I need to upgrade to iTunes Match?!?! Why should I have to pay even MORE per month just so the lights will work with the music I already have and already paid for?!?! Disappointing. Suggestions? My email is TMichelleMD at ME dot com

I would rate a 5! Because i love this product cool features. But one night I went to the wheel rings lights on and . Nothing worked on my phone it says connected but the lights won’t come on!

XK Glow is the best! I own 2 Auto Body Repair Facilities and we do custom work at 1 of them - We have used other accent lighting kits in the past and no one compares to the quality and performance or XK Glow. Customer service and Tech support is 2nd to none. XK Glow is the only brand we will ever use.