X-Chair Tracking Order Status

This chair is a POS! The first delivery was a torn up box with pieces everywhere. After having to argue with them and sending pics, they accepted that it was their fault. They wouldn't send me a new chair UNTIL the old chair made it back. Telling me if the chair got lost in transit, I'd be liable. The new chair had a minor piece that didn't fit. The chair slowly slides down, isn't anymore supportive than any other office chair. Headrest is basic, armrests are basic, and the "cooling/heating" function is nearlyu useless. The lower back support is basic and really doesn't do much.

ZERO STARS. It is pretty astounding that I pay over $1000 for a chair and $100 for an accessory and the exchange process is horrible compared to other companies. You would think that customer service would look after their customers better when selling THOUSAND-dollar products. I have to pay my own shipping to send back a "massage" unit that looks and feels like a wish.com vibrating piece of foam. Unreal. The unit also looked used! Scuffs on the plastic covering and lint on the foam. I also wanted to UPGRADE to the memory foam seat and they want to charge a $150 restocking fee. None of this has been worth my time or money. The chair itself is NOT even that comfortable. My IKEA chair was just as good as this one(X3). I am ashamed of myself for not reading these honest reviews sooner. I tried talking to customer service and I got the "sorry these are our terms" runaround. They offered me a footrest for my troubles. A footrest. No thank you. I should have read their terms better before spending an arm and a leg on their products. They win this one, shame on me. But I hope people become aware that they sell way overpriced products and have sneaky terms. Please read other reviews and be warned. I am a customer service rep myself and I NEVER write reviews but come on X chair, this is a failure.

I am really longing for INTEGRITY to come back to businesses. They misled me when I ordered the chair 3 weeks before Christmas it would be delivered on time. It wasn't. It was to be a big gift for a hard working family member. Despite assurances, I didn't even get a tracking number until weeks later. But the worst part, was that the chair itself was no better than my $100. office chair. IT WAS NO BETTER! for $800.! Plus the heat and air conditioning feature was so weak you could barely feel them. What a joke. I am in the process of returning it which will cost me a few hundred in restocking fees and maybe more after I get through all the fine print. I'm just so tired of getting ripped off. I read so many great reviews that I swear are paid for. It's just sad.

I have been able to always contact XChair customer support and always get the help I need. The Chair is a great product and lives up to the hype. You can be assured when you are doing business with XChair you will get the support you deserve!

I bought an x3 chair which ended up having some defects -- there were scratches and damage to the aluminum base, some upholstery was crooked, and the chair ended up creaking badly after about a week of use (and the mechanism isn't user-oilable). It's supposed to be returned, an RMA has been approved, but it's been a full week and they still haven't sent a return kit. I tried to leave a honest but critical review on the x-chair website, similar to the above, but they've refused to publish it. They have published other more recent reviews with higher star ratings. Keep this in mind when viewing reviews on the site -- they are cherry picking to inflate the star rating and tailor the reviews as something of a marketing message.