Xcaret Tracking Order Status

Despite the cultural shows and some natural beauties, absolutely everything is ruined by their endless queues and the negligence of the park staff that only complicates access. Many people look for discounts but people at the ticket office DO NOT solve problems quickly. Despite the fact that there are 24 windows to purchase tickets or renew the bracelets, only a third of all are open and they leave all of us waiting for more than 59 minutes. I wanted to enter with a discount for nationals and they only discounted $30 mxn, but actually it should be 10% of the entrance cost and perhaps the ticket lady was wrong but when I wanted to make my observation with the supervisor then they just ignored me. I do not recommend more than 1 day in this park, it cannot be that due to the bad organization of the park our vacations have been ruined.

My wife and I booked a last minute holiday to Mexico with our 6 year old daughter. Looking at what to do, we booked Xcaret. NOTE: I have not yet visited, but wanted to review the customer service. It's my habit to book the wrong dates. I booked tickets for a week early, 19/08 instead of 26/08. I called the UK number immediately and spoke to a local who had quite good English. once we got to our booking, she changed the dates without issue. Done and dusted. Very easy and very good service.

Excelente experiencia y servicio. Recomendado 10/10.

Nice place for adults and kids

Very good experience, swimming in the underground river and the ball game shows were amazing. Highly recommended.