Wyze Tracking Order Status

Frustrated. English is not the native language of the customer service rep. so I struggled with the accent a bit. I called during Washington State business hours, so I don't know if their call center is local or overseas. Even though the cust. rep. spoke pretty good English, the deficit was that she gave replies that seemed like robotic, canned answers that were elementary -- I didn't feel like it was a real conversation where she was fully comprehending or that my concerns were being understood. I have a number of cameras and have had different plans over the years. It was frustrating to discuss them with her. Adding to the confusion is that Wyze customers can manage some cameras and plans from the mobile app and other cameras and plans from the website. You can't see them in one place. (I think it depends on which platform you registered the device.) I only have one registered name, email address, phone number and password with Wyze, so why not join the info from the app and the website together somewhere? It's confusing. Finished the call never feeling real satisfaction. I like the Wyze cameras' performance for the price, however.

I have been using several of the Wyze products for over a year and have been happy with them. Two weeks ago I bought a Wyze Cam Outdoor v2 which worked just as described for about 4 days but then it lost the remaining charge (over 70 percent) in just hours while it has been using just a few percent per day prior to that (the camera did not get moved and the setup did not chage). It failed to recharge. After troubleshooting for a few days (leaving it to charge overnight with different cables I received from Wyze etc) the problem remained. I've contacted wyze for a prompt replacement (I am not willing to wait for an unknown and unbounded period of time for a replacement) or refund. For 3 days now I have been politely requested mostly the same information and moved from one representative to another (I do have the entire email thread).

I've never had a single issue that is discussed in these reviews. Return policy is strict but in place. If you read carefully you will find an "opt out" of any service wyze offers with a recurring payment. I've never been enrolled in anything automatically, you must press an accept button (or deny) for every monthly service. It's not their fault you want to try out a cool monitoring service then forget to cancel before trial ends. I've had 5 indoor cams mounted outside for 3 or 4 years all still work fine. I have cams pan & regular, entry sensors, hub, bulbs, switches, motion sensors; not 1 item has failed at this time. The only complaint I have is there is no ability to setup different notification sounds for different devices. The devices are well built some plastic house some metal - none have "broken" or failed. The app and setup process is very simple and straightforward. I've never used customer support- I assume they are no different than most all customer services hard to get on the phone. Inexpensive devices aren't always cheaply made, these are well made and have lasted me plenty long. The price is half the nest cam (nest does have a metal housing) but definitely all considered wyze is better than nest.

Their customer service is terrible. I don't mind outsourcing but they should hire competent people. I accomplished nothing with them. Their return/cancelation policies are also terrible. This company has taken a turn for the worst. Such a disappointment. I will not recommend

I was an early adopter and HUGE promoter of Wyze cameras when they first came out years ago. But the reliability, ease of use, and support has gone way down hill. I have been in the software industry my whole life and can't even figure out how to submit a service ticket! Planning to research alternatives and probably replace all of my Wyze cams. Too bad, because I was a big fan in the early days.