Woodwind Brasswind Tracking Order Status

I ordered a mask two years(!) ago - so that my daughter could play clarinet in school… Today I recd a second call & voice message from them in two days...the message says - hi my name is ______. Im your account manager. I’d like to go over a couple things if youd want to call me back…” What?? On a Sunday even… Totally bizarre. Calls from scammers come frequent enough…

Great Customer service and fast shipping

Have ordered three guitars from them. Service was top notch and they shipped quickly for free. I haggled and got a price that was more than fair. Got overnight shipping and another 5% back. They didn’t set the guitars up but I would rather have my luthier do it. Jay R and Brad made me a retunr customer for sure. Overall great experience.

I purchased a Suzuki MDG-300 digital piano from these folks. I bought it on November 4th, and it was delivered a few weeks after that. I hired my very capable handyman to put the thing together. After spending almost 2000 on the piano and another $150.00 to put it together, it was dead on arrival. I called Brasswind and they told me I could return it. This is over a 200-pound instrument. I asked how I would accomplish this, and they told me to take it apart, then put it back in the gigantic box it came in. Then they would have a truck pick it up, wait for them to send me a new one and then spend another $150.00 to put it together all over again. This did not seem like the best option so I asked if I couldn't just get a technician to come over and fix it. I then got a list of technicians and finally got some one to call me back. I will say the customer service they hooked me up with is very good and they are very responsive. The upshot is that they won't have any parts until after February since all the parts come from China, so I am stuck with a piano I paid for that I can't use and won't be able to play until 4 months (at the soonest) after I purchased it.

Bought a student trumpet and supplies for my middle schooler. Everything was in excellent condition. His trumpet sounds great and is perfect for a beginner. Ordering was easy and shipping was faster than expected. With local music stores closing we will be buying more supplies here in the future.