Wotif Tracking Order Status

I tried to book a stay at Best Western Newmarket in Auckland. I waited till the next day but never received a confirmation so I booked somewhere else. I never revceived any check in instructions and a few days after I stayed in Auckland money was deducted from my account for no show. I have dpoken to the hotel and they said it was Wotif. I have now spoken to 2 people there, its been over a month and I am still waiting for an answer from them.

We had to make changes to our booking and Wotif were actually quite helpful. And Wotif had the cheapest deals (we did seven nights in fiji which included flights and accommodation), so we had a really good experience with them

Although most of the ratings are crap, I genuinely had a wonderful experience with Wotif. They were able to replace a hotel that I had booked for a weekend away in the blue mountains with a spa king room option double the price (with breakfast) at no extra cost to me. They did this because the hotel that advertised on wotif was not operating that weekend. The customer service personell who was looking after me also gave me the courtesy of giving me a call back with 3 options of hotels from me to choose from to save losing time on back and forth convos - very efficient.

I made a booking with wotif for Mantra - Circle on cavill apartment for 3 nights in Feb - I got an email confirmation which explicitly said that you dont need to reconfirm it. and I also got a payment notification from commonwealth bank, when i reached there on the booking day I got to know that my booking has been cancelled because of payment issues, and i had an email last night about it, which is ridiculous as i was told not to worry, it has been confirmed (they send a lot of marketing emails anyway). So we were on the road with out luggage - Mantra reception said we dont give a damn about it - sort it out yourselve we are not responsible for anything. Says so much for their brand Anyway, moving forward, we contacted their customer service - they said we cant do anything we can help you in booking again - which felt like we are internet illiterate calling for help. After hours of waiting on call, they offered us '50' dollar voucher which can be used on their site. Finally they said they have found something similar for us 'Moorings on Cavill' and they will pay 200 in booking from their own. We had no where to go, and the offer didnt sount bad so we agreed. When we reached there we realized they have booked 1 room budget apartment - our previous booking was for 2 rooms- 4 adults. And when we checked the 'Moorings' official website we realized that Wotif has paid nothing from their own, the rates were same as what we paid to Wotif and that 200 dollar offer was nothing but just a deception. Their customer service is ridiculous - I will always prefer booking.com or airbnb on them

I love using Wotif - so easy to compare prices and types of accommodation - particularly when planning to stay in an area you don't know about. It's really easy to figure out what is good value for money. The site is easy to navigate and prioritises it's suggestions well.