The Wooden Wick Co Tracking Order Status

Once upon a time this company was called the wooden wick company and let me tell you. Makesy is like your toxic ex. I keep telling myself I won't buy from them again, but then they send a good deal and I'm like weeelllll okay one more try. They do good for 2-3 orders and then the same old crap. Now when I say the same old crap I mean three times they have shipped my orders late. Sometimes a month late. The first time it was late it was because they sold me items they didn't have in stock. The second time was because they took it upon themselves to attach all my wick clips to my wicks which I requested separate. Now we're at this time. I ordered 7/4. Have reached out multiple times and wait a day or so and get a response of "were working on it". So let's go back to my first experience when they were the wooden wick company. They did this very same thing for 3 weeks only to find out they didn't have the inventory. I've requested verification that the inventory I ordered 7/4 is available 3 times now. Still waiting on a response for that. I also made sure to request my clips not be attached to my clips. So I'm not sure what they're doing, but I sure do know what they're not doing. Shipping my order. I also asked what they would do to make this right and if they would at least over night my order since we are now on day 10 of their 3-7 business days processing time. They responded by offering me a $20 gift card. Since my order should have been delivered by now I find this unacceptable. If this was a delivery company issue it would be one thing but it's not. It's a Makesy issue. So and FYI to anyone considering purchasing on a sale, if you don't have a month worth of supplies order from another supplier because this company will absolutely prevent you from restocking. Doesn't matter if you've spent thousands of dollars with them. I know this because I stupidly have. But don't worry... they're working on it. 🙄

The cocobee wax is gorgeous color textures no soot !! Was amazed

Love these. Only wood wicks I’ll use.

I LOVE this company! It's so nice to find one place that has everything I need. No more deep dives through various sites to find something aesthetically pleasing. All Makesy's vessels, fragrances, etc. are spot-on. Great customer service too. Very fast to respond to emails! Just hope they continue to expand their inventory. :)

I am really pleased with my entire makesy experience. Starting with the product I got and the price, which was really nice quality at a very fair price! When I received my glass domes and there was some breakage (through no fault of makesy as they were packed really nicely), they not only made it right, but the customer service folks I dealt with were so nice and friendly! I recommend them very highly!