Woodcraft Tracking Order Status

I have tried taking advantage of Woodcraft's advertised free shipping on many occasions. You have to find the policy page to know that it can't be combined with other discounts. While this is not unusual, I hate having to search for it. That policy should be stated clearly up front as other sellers typically do. The web page showing the product should not show the sale price and "Free Shipping!" if they can't be combined. I had this experience yesterday/today and contacted them to see if they would take action. I got a very terse response saying free shipping couldn't be combined with a discount. Also, I particularly hate it when they send me an email saying I can get free shipping if I'll complete the order that I left in my shopping cart and then I have to actually call them to get the free shipping, if then. Their web store is just a pain and their practices are questionable. I have also shopped at their stores in two states. Both have employees that are, at a minimum, unpleasant. One employee in Rockville, Maryland actually screamed at a fellow employee that was going to honor a discount being advertised with a sign on the product. She said that offer had expired. He said, "Well, we still have the sign up. So he should get the discount." She then screamed at him right in front of me. The only way I'll ever buy anything from them again is if they are the only ones who offer something and I absolutely need it. Today, I am unsubscribing from their email list. Goodbye Woodcraft! You are awful. Rockler and Klingspor Woodworking are much better.

I had a coffee table and TV unit made and it is just magnificent. The service was excellent - thank you Adrian !!! Highly recommended

Let’s address the elephant in the room first, Woodcraft prices are astronomical. That being said, I keep going back to them because their service is so good. My local store is staffed by a bunch of friendly and knowledge folks that are always a dream to work with. Likewise, they got a decent enough selection of wood that’s a challenge to find anywhere else. While I’d advise buying most of the smaller power tools from a big box home improvement retailer (same product, warranty, and significantly cheaper) for anything specialized or wood itself, these are the folks to work with.

Woodworking is one of my hobbies. Used to shop at the woodcraft in Norfolk, but since moving to the mountains, there is not a woodcraft near me. On a recent visit to see her mom, I ask my wife to pick up an item for me. Despite calling the store and requesting that they put the specific item that I wanted behind the counter, the wrong item was waiting for my wife. (Wrong size). A few weeks later I was going through Leesburg VA on my way to Baltimore, so I took the item expecting to do an easy exchange for the correct sized item. The store manager refused to exchange the item, despite having the correct size in stock and carrying the item in both sizes. His excuse was that his store is a franchise. There are lots of franchise stores that I have probably shopped and returned items to not knowing that it was a franchise operation. I do not understand why the Leesburg store manager refused to exchange the item, but I will not be purchasing anything from his store. Last year between Christmas and New Year's I made a rather large purchase at his store which I now regret.

Their prices might not be the best but their customer service is excellent. Always get good and free advice, and I have not had issues with returns. The local store always gives my free shipping on purchases over $35. They cut the lumber if it does not fit my little car at no extra cost. The free clases are very good and they always get good outside resources.