With Jean AU Tracking Order Status

Customer service was amazing. A mistake was made and after an email sent I received help within one day. Would definitely recommend

I’ve been waiting forever for with jean to bring the older styles I was in love with and they finally delivered! the dress I bought was amazing quality, the fit is super flattering and the customer service team was really nice helping me pick the right size! Hoping for more cute dresses with the future drops 😍

I bought two items on the warehouse sale. One I loved and the other that didn’t work for me. I was also told that I would receive a complementary tote bag which did not arrive. As per the website they are able to do returns for store credit under promotional sales but when I contacted the customer service they said this was not available and stated it like a well known fact. This is appalling as there was no easily distinguishable rule that said that warehouse sales were different from other sales. Per Australian consumer law, this is conduct that is likely to mislead and deceive consumers. Also it’s simply poor customer service. I have not received another reply to my emails to customer service. I am quite disappointed because I used to respect the brand.

I bought my first pieces from With Jean about a year ago and my collection to date has only continued to expand! I love it so much, the items are great quality :) However I feel as though they're moving away from classy, slow fashion pieces to keep up with trends which I feel is a bit disappointing. Lots of their stuff is quite trashy compared to the floral designs and cute dresses they used to sell.

I was excited to buy my first dress from With Jean. Shipping was great, arrived super quick. I ordered an XS as that is my normal size. The dress was so baggy and I asked for an exchange as I bought it during a sale, for some reason they couldn’t exchange it and I had to post it back and wait for the credit to be gifted to me before I could re-order in a new size. I didn’t want the dress to sell out and the promotion to finish so I just ordered the correct size. With my new credit I ordered the skirt version of the dress in the size of the dress that fit. It has just arrived and it is tiny and makes ripping sounds when I pull it up.. very confused by sizing and the customer service team was less than helpful. Bit of a headache to order from. Next time I’ll pass on ordering from them.