Wing Assistant Tracking Order Status

I used a Wing Assistant for a year, being billed for 4 hours a day for their time. I assigned approx 1-2 hrs per day of tasks, so I did expect that EVERYTHING would get completed daily within the 4 hours. My assistant was pretty good for awhile, then after several months I noticed that she was just copy-pasting her daily notes, and daily explanations of what was being completed. I brought this to the attention of her supervisor, Victor, who said he would look into it. Nothing was resolved. Several months later, I not only noticed she was still just copy-pasting her daily note, but she had not done one of her REQUIRED DAILY tasks for over a month. I brought this to her attention as well as to the supervisor's, and then she started calling in sick. After a few weeks of promises of making up the sick time, promising to fully complete a daily timesheet, I finally asked for a new assistant. I asked for a refund for the prior 2 months that my assistant had done only 2 hrs of tasks, yet I'd been billed for 80 hours of work. Victor said that he would not give a refund but he would offer the first 2 months of a new assistant to be free. When I finally got a replacement assistant, I started off things on the right foot by asking her to give me a full timesheet EVERY SINGLE DAY. That was my main requirement - just send me one email at the end of each day saying what you accomplished. She did it a couple times, that's it. She called in sick one day, and said that the power was out several days so that she couldn't work. After 2 weeks I contacted Victor again and said that this assistant also could not follow directions, was taking time off and then not making up for it, and I wanted the 2 months refunded. Victor has written me back once, saying no refunds. I have followed up multiple times complaining that they billed me for 2 months where my assistant was not doing anything - they did not care. They did nothing to remedy it. I have not heard back from anyone else, so I'm now resorting to telling everyone that I can - DO NOT HIRE AN ASSISTANT FROM WING.