Wine Enthusiast Tracking Order Status

Our sales agent Adam, gave us great advice during our selection. This is our third Wine Enthusiast purchase. They do a great job.

The associate answered my questions and even followed up by phone later in the evening to see what I might need. Rare to have this level of customer service.

The wine cooler that I purchased was professional grade and looks and performed exceptionally well. When a defect was detected the customer rep went above and beyond and provided the kind of customer experience we hope will enjoy from a high end retail company.

Customer Service Rep, Diana C., was exemplary in her courteousness, knowledge, and follow through on promises. In a world where getting people off the phone means “problem solved” (for the company) Diana took the time to not just listen the issue I had with our 166 Bottle Single Zone refrigerator but to understand everything that could be causing it. She saw to it that I had the parts needed to fix it and although the service providers WE recommended in my area were subpar or out of business, she provided more names and let me know the type of repair tech that was needed. The day will come when our 9 year old wine fridge will need to be replaced but thanks to Diana, that day remains in the future!

Originally, I gave them a low review but they honored their warranty issues and my return of one (1) part. Great job!