WHOOP Tracking Order Status

I bought an item twice by mistake and they have sent through a refund within 2 hrs of writing to them.

Product is okay(ish). Good app. Nice insights. Wristband however is of low quality and the battery life is unbearably bad for something that does not even have a screen. The customer service is basically non existent and getting your money back is Kafkaesque.

Getting in contact with anybody is a huge task. Customer service reputation is poor. They took money from my account for the subscription services without notifying me, and claiming it back is turning into a fraud case. The strap itself is tempramental and charging doesn't always work. the bluetooth connection to my phone is also tempramental.

I have been using WHOOP for some time now and I am very satisfied with it, if only the subscription wasn't that expensive.

I honestly don't understand all the negative reviews here. Most of what is considered a downside are things that I actually love about WHOOP. For example, I don't want another screen pointing at my face, so I love that WHOOP is discrete and can be worn in any occasion. I have been wearing WHOOP for almost a year now and it has given me so many insights about my health and lifestyle it's crazy. My wife had the Oura ring when I got the WHOOP and after witnessing how much more complete my tracker was in regards to exercise and fitness (it's a fitness tracker after all, ain't it?) she asked for a full Oura refund and got her WHOOP too. The strain score is very broad and works only for cardio workouts, but they sent a newsletter recently saying they will start calculating strain for strength workouts. Can't wait for that