Whittard of Chelsea US Tracking Order Status

had to cancel my last order because Yodel failed to deliver it. I repeated the order for collection in a shop but when I went to the shop yesterday, 3 days after ordering, I was told that, although they had the coffee and I showed proof of payment, they could only give me the coffee if I paid again. The coffee is good but the business is a shambles. When I emailed they said they would try to reply in two working days.

On my most recent order from Whittards I had an issue with my delivery as two of the products were open and the contents spilled inside the box. It looked as if the Courier had been having a game of rugby with the box. I immediately took a photograph of the contents inside the box and subsequently spoke to Monica at customer service who within minutes emailed me with a new order to replace the damaged items. I was informed that the order would be marked as urgent and believe it or not but the replacement order arrived the following day. Excellent Customer Service by all involved.

Perfect customer service! Had a small issue with an order and Sarann was very sweet to me and fixed it right away.

Monica Harding is an excellent ambassador for Whittards, she is very helpful and sorted out our order promptly. Thank you again Monica xx

Popped into your shop at Gatwick North Terminal Whittard at Gatwick North Terminal and was very impressed by the knowledge of products, good advice and opportunity to try a variety of new teas. Special thank you to Sales Assistant Mrs Amaidas who made her suggestions in a very professional subtle way. I am a big fan of your products for the last 15 years , and this visit demonstrated once again that you do care about your customers and their best experience.