White Sands Swim Tracking Order Status

Purchasing through their website is a terrible experience. When you’re about to make a purchase it doesn’t tell you anything about shipping time, or where it’s being shipped from. It doesn’t allow you the opportunity to review and confirm before making the purchase. I contacted them immediately to cancel the shipment via email several times and on social and they didn’t respond and went ahead and shipped it. I eventually found out it takes 7-12 days from Australia and that wasn’t pointed out and it’s arriving too late for me. Terrible customer service. No contact number either.

SCAM! Do not order from them. They will charge you, send you a tracking number then never ship the item. I've reached out to them via social media and email, filed a claim with usps and reached out to Australia post and have continued to be ignored. They have not refunded me or sent me the swimsuit I purchased. This is a scam to take your money.

It has been 2 months and I have never received item. It took 3 emails for them to respond as there does not seem to be any contact number. They fobbed me off saying to wait an extra 14 days (obviously a automated email) and then if not received to contact the courier. However as I am based in the UK, AU Post wont let me submit a missing item without an Australian phone number. I wish I had read other peoples reviews before I ordered. I'm not sure if this is a scam or just a terribly run company.

They provide no tracking number at all. After reading some reviews about the website being a scam I decided to contact them. However they did reach out to me about the matter. Please be careful

Order took 7 weeks to arrive, contacted customer care and after not getting a response for weeks they finally responded saying there was nothing they could do. Very disappointing