Whistle Tracking Order Status

We tried our first whistle gps device several years ago and it worked perfectly. Now, several years later, we got two new puppies and “thought” we were purchasing two “Go Explore” gps whistle devices like the first one we bought - but the two new ones are not consistently tracking operating as we had hoped. Customer service has tried to help us “fix” the ongoing issue, but oftentimes, our pups have run away with no notification from the two newest whistles around their necks whereas, the original unit purchased years ago continues to work pretty well. We are told only having one cell tower in the area, and possible issues with our WIFI, are at fault but we cannot solve the issue. Recently, my husband walked both pups on leashes outside the safe zone -both with the newer whistle models -while I was out of town. We both only got a notification that one pup was out of the safe area even though they were walking side by side. He walked them again the next day, again, we were notified one dog -not two-had left the safe zone. This time the notification was for the other dog. Yesterday, I was working in my studio with all three pets with whistle devices right there with me -some inside the studio and some outside in a fenced area. But, I suddenly got a notification that a pet was 700 ft from home. I panicked, ran outside looking for the pet but the whistle gps couldn’t locate her (same wifi as the house) - so I returned to the studio only to find the pet was sitting right there-sleeping. Today, our female pup got away and ran far from home. I clicked “find your pet” but got nothing-the gps kept buffering and told me nothing of her whereabouts. I jumped in the car and chased after her, but still no notification from Whistle that she had left the safe zone. I finally found her about a half mile from him. After she was safely back home, I got a notification from whistle saying it couldn’t locate her and to try back later. A few hours later it said she was home. The company has a 30 day window to get your money back so if you do go for the whistle Go Explore unit, be sure the units are working for you, consistently, within the 30 day refund period.

In concept it’s great and ok when it actually works, but it SUCKS for service and RARELY works when we need it to!! We live in a *slightly* rural area and we have highly escape oriented dogs (we have fulll surround 5 ft high fencing and one always finds a new way to jump out). I always have at least 3 out of 5 or 4 out of 5 cell reception bars and no issue with my cell. But whenever one of our dogs escapes, Whistle always says it’s trying to activate GPS and literally 15 minutes goes by and nothing! It times out and can’t track them!! By that point my dog can be 2 miles away hit by a car or attacked by a coyote or in such a remote area i’m not going to be able to get them. It SUCKS and i’m so fed up with their crap connection they blame on everything else. I’ve been a customer for years with both new and old devices (bought 4 now) and it’s gone way down hill. DONT BUY. Try Track it or another service - i’m switching.

We have gone thru thee with one dog and one with our new dog. All it does is search without giving location. We have found our pet got them back home ten fifteen mins and the whistle timed out saying it could not lock on gps. Not happy to say the least. Money spent on a secure fence, way to go. From the beginning

We have Whistle to help locate our free range dog, Leo when we are leaving or going in for the night. It’s was a necessity when he was young and wild. Now that he’s 9 he doesn’t run off but we like being able to find him when needed. The activity reports are also interesting and comforting to get. I tell everyone who inquires about what the device on the collar does, that it’s our pacifier!

When you can’t be with your dog 24/7, you don’t really know what they’re going through in your absence. This Whistle technology has been very reassuring, letting me know how active, thirsty, or quiet my senior Labrador Pacey is while I’m away. He’s had some metabolic issues this summer, but seems to be doing much better. Pacey’s weekly reports from Whistle have shown improvement in his drinking, eating, scratching, and licking. Good to know!