Weston Brands Tracking Order Status

The ONE STAR has nothing to do with the meat grinder, but the actual company itself. I had shipping damage with video and picture proof from the day I received the grinder. I tried contacting the company for advice because the unit was DROPPED by the shipper along the way. I mean really dropped with both external and internal box damage. The unit appeared bent and I wanted to know if it was okay to use. After multiple emails, no one has reached out to me yet. It has been 12 days. The phone number is a recording that tells you to go to their website. I filled a complaint with the BBB/Better Business Bureau and noticed that they have an "F". I could not imagine what it would be like to try and get warranty work done.