Westmore Beauty Tracking Order Status

I ordered a Westmore Beauty product from a facebook add. I received it, I immediately tried it under my eyes where it was sold to smooth fine lines. It balled up and didn't soak in. I called Westmore Beauty the same day I received the product. Waited about an hour and finally spoke with Glenda. She told me "no need to send back, the purchase price would be refunded to my credit card in 7-10 business days". It wasn't ever credited, so I started a claim to dispute the charge with my cc company. Westmore challenged the claim saying I received the product and didn't return it to them within the return window. DO NOT PURCHASE FROM WESTMORE! their product is crap, their customer service is worse and their money back guarantee is fraud! Edit: how does this company have a 2.8 trustpilot rating when there are three 1 star ratings?!

Worst customer service I've experienced in a long time. Don't answer phones, chats are worthless and they will abruptly end them when they can't find any information. You can't log into an account on their site even though you are a customer. The site will tell you no account found. This is a Guthy Renker company and the customer experience is horrible.

Westmore Beauty 60 Second Eye Gel is promoted to do so much and does nothing. So many products, especially skincare, is just a lot of overzealous sales pitch. It seems, to me, that if beauty/skincare products are advertised to correct certain skin issues then I expect results. I have purchased very few skincare products that actually give advertised results. Of course, that famous quote is always hanging around.."individual results vary". Most of my results is a return or loss of $$$.