Westbrook Cycles Tracking Order Status

Westbrook Cycles has been my go-to bike shop for a number of years for new bikes, servicing and clothing and the customer service from the Westbrook team has always been excellent, efficient, knowledgeable and friendly. Yesterday I went in with an ongoing drive train issue and the guys resolved it happily and successfully while I was there, which I really appreciated. I’d highly recommend Westbrook Cycles to anyone looking for first-class service and support.

Best price anywhere on Shwalbe Ro One TLE and very fast delivery. Thanks.

I ordered a Cannondale Systembar computer mount, but due to a manufacturing fault the Garmin unit was loose when fitted. Great service from Scott, who advised that he’d contacted Cannondale who were sending out a replacement part which addressed the fitting problem. Scott kept me updated, part arrived today and is a solid fit. The issue wasn’t Westbrooks, but it was sorted asap. Wouldn’t hesitate to order from this company again, based on the excellent service I received.

I bought an ebike from Westbrooks in August 2022. The service was fantastic and they gave me a good deal (always important). Everyone was incredibly friendly and professional. I subsequently had a warranty claim on the bike (no fault of Westbrooks). The service given, especially by James, was exemplary. They went out of their way to help. I find that the aftersales service is a mark of a company and in this case, I've found them to be excellent.

Not sure if I’ve ordered bike parts from this shop before but the name certainly rings a bell from Google searches. I ordered a Cannondale bottom bracket cable guide for my old caad8 frame that I’d misplaced since using it as a single speed, ordered on Saturday 3rd December and arrived 2 days later on Monday 5th. I did choose the DPD option over Royal Mail for the same price as it seemed a safer bet at the moment. So can’t knock the service and speed of delivery which is much appreciated as it was only that small part holding up the rebuild of the bike. Thank you.