Wentworth Wooden Puzzles Tracking Order Status

The puzzles are fantastic! However, considering the eye-watering cost of them, I would have expected the customer support to be better. More details to come when we have sorted our issue…

Dissectologist heaven!

Wentworth Wooden Puzzles are my absolute favorite! I am completely obsessed with their high-quality, beautifully crafted jigsaw puzzles. What sets Wentworth apart from other puzzle manufacturers is their dedication to using only the best materials. So many companies prioritize profit over durability and use cheap paperboard to cut costs, but Wentworth knows that this leads to poor quality puzzles that can get creased or damaged easily. Instead, they use sustainably-sourced wood to make their puzzles, which means they last for a long time and can be enjoyed over and over again. I have personally experienced the durability and longevity of Wentworth's puzzles, and I am blown away by how well they hold up. I have completed so many of their puzzles multiple times, and they still look brand new. I have also given Wentworth puzzles as gifts to friends and family, and they have always been a hit. The level of detail and precision in their puzzles is truly impressive, and I love the unique, bespoke pieces called "whimsies" that reflect the theme of the puzzle. I have also had the chance to try out Wentworth's personalised puzzle service, where I turned a photo into my very own custom-made jigsaw. It was such a special gift and I know it will be treasured for years to come. I am a huge fan of Wentworth Wooden Puzzles and I highly recommend them to anyone who loves jigsaw puzzles. They are truly the best in the business!

Decided to purchase some puzzles from Wentworth, Although I was cautious about purchasing the puzzles due to the price & some reviews complaining about missing pieces & the shocking customer service at Wentworth. I have purchased several puzzles as gifts one being £112 on its own. I placed my order & then within a couple of minutes decided I wanted to purchase 3 more. I contacted Wentworth customer care & asked them if my order can be amended to add more items! They told me the order cannot be amended & I will have to place a separate order instead (Which I did) but I cannot understand why this could not be amended as it was only a few minutes after I had placed my origional order. I then contacted them again as I had ordered 2 of the same puzzle & although for different people I wanted to swap 1 puzzle for another, I was told again that this is not possible as my order is being processed (but has not been dispatched) They then said I can cancel the whole order for a refund & then place a new order! So I can cancel an order that's being processed but cannot make 1 minor amendment. So Wentworth are prepared to lose an order for nearly £300 but cannot replace 1 puzzle for another! Sounds crazy to me. This is just a review of the experience I have had with customer service. I will have to wait to get the products before commenting on quality & value for money. One thing is for sure I really hope the quality & value way exceeds the customer service qualities at Wentworth as so far the service is shocking & unhelpful! Just had an update that my order is now being dispatched! The email starts (Dear) No name no dear Customer! & ends with nothing! No kind Regards thank you for your custom or anything else. I am starting to feel like I am going to regret ordering from this company (time will tell when I get to see the products) Currently I am unlikely to return & give this company any more money,. Update! All the puzzles arrived & all seem to be complete, Although my partner has yet to complete her 1000 piece puzzle, These are well made & everybody loved doing the puzzles, They are challenging & keep you occupied, Maybe Wentworth could look at their customer care department & make a few changes in regards to making changes or adding to the order especially when the order has not already been processed. All the puzzles I purchased where complete & no missing pieces from any of the puzzles thankfully, My Partner has also now completed her 1000 piece puzzle & this was certainly challenging but enjoyable too, The way the pieces fit together is amazing & there is always a surprise when you are looking for a certain shaped piece & then when you find the piece or pieces you are looking for they look nothing like you expected, These puzzles are well made great quality & worth the money.

I love the puzzles. That is why I have bought over thirty of them as gifts for friends and family over the past two years. I would have expected some kind of special offer as thanks for a loyal customer. No chance! Not a single offer or discount. And now, the price of the cheapest puzzle has gone up from £7.50 to £9.00 an increase of 27% since Christmas. You've just lost a special customer.