We-Vibe Tracking Order Status

had an issue with shipping. initially got a terrible reply from the company because they misunderstood what happened. a couple of emails later and they resolved the problem way above and beyond what i expected or even asked. will 100% use them in the future

Have bought from this company before and they are excellent. Great items, great prices and fast shipping. Highly recommended!

Ich habe dort ein Gerät bestellt und möchte dieses gerne retournieren. Laut AGB ist dies auch möglich, wenn die Ware noch versiegelt ist. Leider geht aus den AGB nicht klar hervor, an welche Adresse die Retoure zu versenden ist. Der Kundenservice ist lediglich per Email erreichbar, und hat bisher nicht auf meine Anfrage reagiert. Es existiert zwar eine Telefonnummer, jedoch läuft dort durchgehend eine Bandansage. Ich würde daher von einem Kauf abraten. Die Firma macht leider keinen seriösen Eindruck. Sollte ich nicht schnellst möglich eine Antwort erhalten, werde ich mich zusätzlich mit der Verbraucherzentrale in Verbindung setzen. Nachtrag: Es wurde sich dann letzten Endes doch noch bei mir gemeldet und die Rücksendung erfolgte problemlos. Auch der Rechnungsbetrag wurde zügig erstattet.

I wish I had read the reviews prior to purchasing a product from We-Vibe. I wanted to surprise my partner with their Sync O toy as I had seen some great things about it. The product gets here seamlessly and within a few days, and at first glance it's perfect! However, when we tried it a few days later we encountered some technical problems. It simply doesn't vibrate with the remote or the app on my phone, only my partners phone (which is registered as the partner, not the main app). We have re-installed etc, but it's still super unreliable. Clearly a toy worth €169 should work better than that. So I reach out to We-Vibe on Nov 26. It's now been nearly a week and all I have received from We-Vibe is a clearly automated or copy/pasted e-mail asking me questions I had already explained in my first e-mail. I answered promptly (even though I was expecting more customer service wise) as I wanted to make sure a response wouldn't get further delayed by Black Friday, but still haven't heard back from those questions. It would be great if someone could help us resolve this. It's been a long time since I've experienced this poor customer service for such an expensive product...

Tried everything to get my partner to connect with yirsl failure, so complete waste of money. No way of contacting We Vibe for tech support.