.waterproof-mattress Tracking Order Status

* Complete failure to communicate. * Ignore all emails. * Delivery promises failed. * Appears to operate from different locations with no link between them. * Deal with this company at your own risk.

Great fast delivery, helpful staff when ordering over the phone and great hospital grade quality.

Ordered a mattress for my disabled Uncle. Did not arrive. Called the company 30 times. Cancelled the order but cannot get a refund or even a return call with anyone who can help. When you call the staff are all working remotely and tell you they will pass your inquiry on urgently. They don’t do this and no one calls back. They have stolen my Uncle’s money but I won’t give up. Will be going to citizen’s advice and trading standards and then the media.

We ordered 2 waterproof mattresses for our scout hut, items arrived next day are very hard wearing so far and the price was very reasonable so 5 stars is definitely in order

Bought a new hospital grade mattress for my gran from this site. delivery was quick as promised and she is very happy with the mattress