WatchHouse. Modern Coffee. Tracking Order Status

I will walk out of my way to get a coffee from Watchhouse. They have a unique flavour coffee that distinguishes themselves from every other coffee shop / provider out there, you know when you are drinking a coffee from Watch House (its so good) The staff are friendly and engaging, nothing is too much to ask for. Good quality coffee and it’s consistent, you always know what you are going to get and it will be just as good as the last time you ordered it. Decor is modern, fresh and minimalist- breath of fresh air from all these other rustic coffee places that all look the same. Like i said before, i would rather walk an extra 10/15 min out of my way to get a coffee from here than settle for some average coffee provider.

Best coffee I’ve ever had! Amazing quality and lovely team.

WatchHouse have great coffee. As far as espresso-based coffees go, they probably make the best I've ever tasted. However, they do have some dubious practices. I recently purchased coffee at their Maltby roastery. Their pour-over coffee was a whopping £14 per cup! Outrageous. What I thought was the price for beans was the price of a cup of coffee. Whilst they should have called out the exorbitant cost (not even normal for London), I did catch it before they made the coffee. They quickly processed a refund. However three weeks later they haven't actually paid it! I had to call and email corporate, provide the receipt and card information before they would process a refund. Disingenuous- they simply will not give your money back. Undermines the very foundation of commerce; that we trust retailers to do what they commit to doing so. I'll avoid them in the future.

Best coffee in London. Full stop. And staff who really understand the product.

Stunning store designs across all locations. Slightly lacking on food choice and service can be quite cold. Prices are also very high, but tolerable when able to enjoy a cosy place to unwind if it's not too busy at any of their thoughtfully chosen locations. Generally not the best customer service.