VUDU Tracking Order Status

Vudu came up as source for direct movie rentals, and had multiple titles that were unavailable from Netflix, Amazon Prime, and Hulu. Paid for two movies, and was unable to watch either. The movies would initiate, and run for 20 to 30 seconds, and then stop. A screen message would appear telling me to try again. After a half dozen attempts, trying 4 different web browsers, reducing malware protections to bare minimums, hard reboots on all connection devices, I looked for customer service, that struck out. I was offered refunds for both movies, and accepted the offer. Something about 3 to 5 days makes me a little nervous, but I was relieved to be rid of Vudu. They can never compensate for aggravation, and time wasted. Maybe their free stuff works, but don't pay them anything unless you're sure it will work with your internet connection, and hardware.

When Walmart moved out and turned it over to Fandango Vudu I could not log in to my account anymore. To top things off my email associated with my Walmart account was no longer valid. I set up a new account and tried several times to speak to CS. Finally got through to someone after several months. The rep was very polite and said it would be no problem to combine my old purchases(there are a few)into my new account. 2 weeks and still waiting. Update 3/30/23 Vudu finally came through and merged my old account purchases to my new account!

I’ve had VUDU for ages and have it linked to Movies Anywhere so most of my digital content is available on multiple services. I find it very convenient and user friendly plus it uses less bandwidth than some (especially since you can choose video quality) so it’s the primary app we use to watch owned content. We’ve rented a movie a couple of times, purchased a few, and watch some of the free movies if something interesting pops up. I always check my library before buying any new physical or digital movies so haven’t had an issue with accidentally buying doubles since that can happen if it’s a different resolution. They had a bit of a downtime issue recently but I found the info online so just waited it out and used another streaming service. I like that I can download movies to watch or listen to on long trips. I’m not crazy about losing Walmart instawatch or that some content won’t share with Movies Anywhere but I think the latter issue is because the movies aren’t available on that platform. I can’t remember a single time we’ve had to call customer service so I can’t speak to that but considering we are older folks who haven’t had any issues requiring assistance says something…

I had wonderful patient young man name Luis. He was patient. I thought I lost all the downloads I bought. He reassured me not to worry. He a good teacher to help me get exactly what I need. I wanted to adopt him. Up until then it was a stressful day. So his help changed it to a wonderful day for me. That Luis is the whole package!!! REF #20221111-5E4IOW. I Prayed before i called Vudu. Blessing from Jehovah and Jesus🙏🙏🙏

I have been a Vudu costumer for years and I have not had any issues with anything