Vonage Home Phone Tracking Order Status

Problems of voicemail not displaying or working on the phone, and waiting for weeks to hear anything from the next level tech. service. Enough of a problem to start looking at other providers. A ticket was issued on July 24, ticket number: INC000003728284, but there has not been any response since, so I still do not have actual voicemail on my phone.

Vonage is a great alternative to standard phone companies. the service is as good or better than that provided by most phone companies and worth considering besides being more affordable than most other landline phone services. It is just as good or better especially f you need to make many international calls. I have used Vonage for my home phone now for over a year and am quite satisfied with their service, reliability, and the quality and clarity of the phone calls

Hi Vonage, I am your Retention Account Manager for 5 yrs. Thou I am no longer Working for you, I am dead serious to say Thank You for Giving me home for 5yrs. I wanted to offer you my company who cater Live Chat Operators to provide you service, I would love to still see Vonage Growing and I am more than willing to help you cater more Customer. We crate Traffic in the businesses and produce more Customer. I tried Reaching Boss Edith Gonzalez via Facebook since we've been friends for 8 yrs now but it's unusual her not responding to me. Hope to hear your thoughts about this. Thank you My Vonage Family. Love you!!!

Was a Retention Account Manager for Vonage for 5yrs. Love Boss Edith Gonzales. Superb!!!

I have just signed up and have not even received the equipment yet and have received two email notifications that while they are aware of my visits to their site they say I haven't signed up. The next statement is the kicker - causing confusion and buyer's regret - these emails notify me that the price of the plan I selected is only for six months! And that they are now informing me that the offer of $9.99 a month is only for six months and then will be going to over $26.99? Before coming here I checked the receipt they sent and there is no notification of such an increase nor a 6-month limitation of promotion. I feel ripped off; uncertain and threatened. I have no idea where I stand or if I should be shopping for another service before the VOIP box arrives! I have done a search through their website, TOS, and agreement - and can't find this increase mentioned (threatened) anywhere either. Do they stand by their prices or did I fall for a bait and switch? I don't know what to do or believe. Update: After phoning Vonage CS - I was able to get the issue addressed. However, to continue service at the advertised price, I must call Vontage CS "After" the 6-month period of time, and identify myself, and only then will the price advertised remain. Yes, I'd love to send you a copy - I saved the emails. Would you like to inform me how to send them - or where to send them to the correct email address so you will get them? I'd be happy to post the emails here too if I knew how - it would save you time and show the exact wording of the statements. Note: The Vonage CS Representative I spoke to was very helpful, and the reason why I'm still a customer. The phone service has been flawless and sounds great. I was able to keep my number, (changing would have been a disaster), and a seamless process. My only issue was the difference in price after 6 months. Not that the price is currently only promotional (now), and if one doesn't sign up now, the price is increasing in 6 months, back to the regular price of $26.99. (To get people to take action now) This specific statement came after signing up and is not stated anywhere on your site - creating unnecessary confusion. It is a contract after all.